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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,005 Reviews

1,005 Reviews of Phillips Buick GMC - Service Center

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October 07, 2021

Only reason came was due to tire sensor going out. I purchased my vehicle 8 years ago and other then service package I was given at that time, have never heard from anyone at dealership.poor service of More

by Gotesky5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Phillips Buick GMC responded

If you could please reach out to our management team, we would appreciate it. We aren't sure what the complaint is, or how to fix it. You are stating that your tire sensor went out, so you brought the vehicle in, but there is no complaint about the service. Can you call us so that we can understand and remedy the issue? Thank you!

October 07, 2021

They were great and took care off every thing ordered rental car all the parts made sure all recall items were fixed and all was completed in two days. More

by gary.tritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for trusting us to get the job done! We are pleased to hear that Jim and the rest of our service department were able to fix your vehicle’s issues.

October 07, 2021

Professional, courteous, friendly and prompt! My last dealership was nothing like this. I was surprised More

by ALA2025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Larue
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Oct 13, 2021 -

Phillips Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience at Phillips Buick GMC!

October 07, 2021

Everything was fine but the price. Labor and materials are both high according to internet More

by SCOTT.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hoff
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business.

October 07, 2021

Keith Free is the kindest & most knowledgeable person I have come across. If he doesn’t know the answer he says so and gets the correct information More

by CAROLINEUPCHURCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Free
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Oct 13, 2021 -

Phillips Buick GMC responded

We appreciate your business and your recognition of Keith. We really do strive to be the best and it is a pleasure to get this type of feedback, directly from our customers. We look forward to your next visit!

October 07, 2021

Arrived first day to have oil/ filter changed and tires rotated. Concern with door lock, parts had be ordered. Total time there 1 hour. Second time I went back for the ordered part ( door lock) in and ou More

by RFENTRESS1
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to post a review! We strive to provide a seamless experience for customers and it is wonderful to hear our team came through and delivered in a timely fashion. We look forward to working with you again in the future!

October 07, 2021

I needed a new battery they replace it instead of recharging well done thank you service department. More

by Girarddaniel27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Larue
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you so much for this 5-star review! We're glad to hear our service department took such good care of you and your vehicle.

October 07, 2021

They handle my requests promptly. Service staff is friendly and respectful. I continue to go there because of their service. More

by pasabow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I Dont know names. They are all great.
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Oct 13, 2021 -

Phillips Buick GMC responded

We so appreciate this fantastic review! It is always a pleasure to service your vehicle here, and are glad you enjoy working with our team. We look forward to your next visit!

October 07, 2021

Quick service, they replaced My battery and the part were in stock. Nice waiting room More

by vatfdny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None above
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Oct 13, 2021 -

Phillips Buick GMC responded

It's our commitment to provide a high level of customer care by providing professional service as well as comfortable facilities for our guests. Thank you for recognizing this. See you next time!

October 07, 2021

Service and staff were great. Took care of my warranty issue quickly. Also had great service with my oil change there. More

by KRNIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Oct 13, 2021 -

Phillips Buick GMC responded

Thanks for recommending Phillips Buick GMC! We think our staff (and the Lightnin' Lube Center) are pretty great too. We look forward to helping again, next time you're in need!

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