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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,005 Reviews

1,005 Reviews of Phillips Buick GMC - Service Center

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October 08, 2021

Keith in service dept is the best, great customer service. He turned my day around. More

by cschats52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith in service dept
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for this excellent review and the shout out for Keith! We know it can be frustrating when something goes wrong with your vehicle. Our goal is to get your vehicle fixed efficiently while ensuring it is safe to drive. Glad we were able to deliver on that. See you next time!

October 08, 2021

Repair was done on a timely manner and no changes due to the manufacture recall. More

by Swimmer00
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hall
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Oct 13, 2021 -

Phillips Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! We value your business and look forward to your next visit.

October 07, 2021

I took the car in for warranty service, they tested and replaced the battery. Service was as expected. More

by riedrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Beserock
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Oct 12, 2021 -

Phillips Buick GMC responded

We appreciate your recommendation! Our staff is dedicated to providing guests with outstanding customer service and quality work.

October 07, 2021

I needed service right away and Jim Berlin did a great job of getting my parts ordered and my wife's car fixed in a timely manner. More

by kymasabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Oct 12, 2021 -

Phillips Buick GMC responded

We're so glad we were able to take care of your issues efficiently! Thank you for taking the time to recognize Jim and our dealership.

October 07, 2021

Service done as requested & on time. Very happy with this dealership. Nothing more to say More

by Roxannedungan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 12, 2021 -

Phillips Buick GMC responded

You said it perfectly! Our team is dedicated to providing top-quality service, and we're so happy to hear your experience reflected this.

October 07, 2021

It was excellent service, you kept me informed and I was completely satisfied.Would recommend You to my friends. More

by DLGVJ
Recommend Dealer
Yes
Employees Worked With
Not sure who I talk with the service was excellent
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Oct 13, 2021 -

Phillips Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to share your positive experience!

October 07, 2021

The service advisor, Jim Berlin, was very helpful in getting the problem corrected. Thank you More

by BLH1535
Recommend Dealer
Yes
Employees Worked With
Steve Songer
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you! Jim is an excellent adviser and we're lucky to have him! We appreciate your business and will do our best to continue to exceed expectations.

October 07, 2021

This was my first time using Phillips Service department. The experience was overwhelmingly superior to my experience at another dealership. I will be switching all of my service needs to Phillips Buick GMC More

by megcraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 13, 2021 -

Phillips Buick GMC responded

A reliable vehicle is obviously important in your line of work. We strive to provide a seamless experience for customers and it is great to hear that our service department came through and delivered. Your recommendation means so much to us and we're so happy to have earned it!

October 07, 2021

I would like to thank Jim the service manager for his help in finally figuring out where the issue was on my GMC Terrain. Although I am still now waiting for a part to finish the job, I still appreciate More

by CandyG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Jim for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments about our team.

October 07, 2021

I recently had to have my truck in for service for a recall on the Takata air bag. The service was excellent and timely. Thank you Phillips! More

by beaton58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack, Jim (?) in service
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. Our goal is providing top-notch service and earning customer loyalty. We look forward to helping again next time you're in need!

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