Phillips Buick GMC - Service Center

Very professional, great experience! My service guy was nice and very knowledgeable about the process. My service guy was nice and very knowledgeable about the process. More

A wait to get my truck in, but they seem to have found and corrected the fuel issue quickly and corrected the fuel issue quickly More

You were going to charge me 1350. 00 for a repair I got done somewhere else for 300.00 00 for a repair I got done somewhere else for 300.00 More

Two days just to run codes to say it is just the battery. Very expensive Very expensive More

Does not make appointments, rating a 1 in my opinion. Does not keep waiting customer informed as to problems necessitating a 6 hour wait . Waiting area is comfortable, but next time I may drive the 50 m Does not keep waiting customer informed as to problems necessitating a 6 hour wait . Waiting area is comfortable, but next time I may drive the 50 minute drive to the dealer I bought the car from. Not sure the car is operating properly. More

The problem I experienced is shared by many that I know and it's all over the internet. I feel it should be a recall but when I spoke to the mechanics and service manager they were very dismissive of my co and it's all over the internet. I feel it should be a recall but when I spoke to the mechanics and service manager they were very dismissive of my concerns. More

They are ok sometimes I guess there hands are tied to what gm will let them do Cost me 700 when it shouldn’t have cost anything but the people are good to work with what gm will let them do Cost me 700 when it shouldn’t have cost anything but the people are good to work with More

Personable & courteous at checkin and engine light error code corrected in short time. Hot coffee available in clean customer lounge. code corrected in short time. Hot coffee available in clean customer lounge. More

On Friday, January 3, 2025 I stopped at Phillips Buick GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they would order the parts so I dropped the truck off. On Wednesday, January 8th, I called to see if the truck was ready, I was told that the spark plugs and wires were being installed but they hadn't started working on the oil leak yet. I picked up the truck that afternoon because they couldn't give a time frame as to when they could get to the oil leak which was going to be a big job involving removing the transmission. I couldn't wait for them because I was about to have surgery and needed the use of the truck. When I had recovered sufficiently, I called Zach Beserock on Friday, January 31, 2025 and asked if I dropped the truck off Sunday, February 2, would they then be able to fix the oil leak. Zach said they would begin working on it the next day, which was Monday, February 3 and it should be finished by Wednesday, February 5th. I called on February 6th after still not hearing back from anyone on the status of my repair and was ONCE AGAIN told that nothing had been done about the oil leak. I went to the dealership and asked to speak to the manager, After waiting an hour he came out from a meeting and we spoke. He agreed that someone should have called met let me know about the delay. I asked if I could be compensated for my time and the inconvenience of waiting 6.5 days without having my vehicle. The service manager said, "Let me think about it." I haven't heard back from him after 2 weeks. It's unfortunate that a dealership would have such blatant disregard for a customer who was only trying to get his vehicle repaired. More