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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,066 Reviews

1,066 Reviews of Phillips Buick GMC - Service Center

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July 17, 2025

I dealt with Jim. He was very informative and communication was great to let me know what was happening and when a change happened. More

by knprevatt95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Phillips Buick GMC responded

Thank you for the review! We are glad that Jim provided you with informative and timely communication during your experience at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

July 15, 2025

Jim Berlin was very efficient from beginning to end of maintenance of my Buick Encore! More

by mdsch2470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that Jim provided efficient service during the maintenance of your Buick Encore. We truly appreciate your kind words and hope to assist you again at Phillips Buick GMC in the future! Sincerely, the Team at Phillips Buick GMC

July 11, 2025

The entire place worked diligently to make sure my new cars repairs were taken care of by General Motors. I was absolutely thrilled when I went to pay for the repairs of my new car and it was no charge. T More

by Debbie.fenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cat Langbehn and JD
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Jul 11, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic review, Debbie! We are thrilled to hear that our team at Phillips Buick GMC was able to take care of your new car's repairs at no charge. It’s great to know we could exceed your expectations. We truly appreciate your kind words and look forward to seeing you again in the future! Sincerely, the Team at Phillips Buick GMC

July 10, 2025

Very open and honest with what needed to be done and what it would cost. I would bring my car back to him every day. More

by terry1644
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Report | Print
Jul 11, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic review! We appreciate your kind words about the honesty and transparency you experienced at Phillips Buick GMC. We're thrilled to hear that you're satisfied with our service and we look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

July 06, 2025

Jim was very courteous. Explained everything that he felt needed to be done and gave me options. Great job. More

by JMLOVING18
Recommend Dealer
Yes
Employees Worked With
Jim
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Jul 06, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review, Jim! We're thrilled to hear that you found our team courteous and helpful in explaining your options. At Phillips Buick GMC, we strive to provide the best service possible. We hope to see you again soon! Sincerely, The Team at Phillips Buick GMC

July 05, 2025

Very prompt on fixing my car. And shuttle service was great and very friendly helpful More

by auersusanp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2025 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We’re so glad to hear that you found our service prompt and that our shuttle team made your visit even more convenient. Everyone at Phillips Buick GMC is committed to making your experience a great one, and your kind words truly mean a lot to us. We look forward to welcoming you back whenever you need us! Sincerely, The Team at Phillips Buick GMC

July 05, 2025

Professional and diagnosed the problem quickly Good service, in and out problem fixed Will continue to use Phillips GMC More

by Pol620
Recommend Dealer
Yes
Employees Worked With
Zach
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Jul 06, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you appreciated the quick diagnosis and professional service at Phillips Buick GMC. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

July 04, 2025

They were able to take my deisel truck quickly and I had it back the same day. Everyone was very pleasant! More

by LRADT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're happy to hear that we could service your diesel truck quickly and that you had a pleasant experience at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

July 02, 2025

Kiley provided continuous information about the major engine work on my 2019 Regal TourX that I had done with an extended warranty I purchased from Phillips Buick. He made the transaction painless and i More

by drivebuicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that Kiley provided you with excellent service regarding the engine work on your 2019 Regal TourX. It’s great to know that your experience was seamless and informative. We appreciate your loyalty with your impressive collection of Buicks and are proud to have Chris Klink and our team at Phillips Buick GMC supporting you with all your vehicle needs. We look forward to seeing you again and serving you in the future! Sincerely, the Team at Phillips Buick GMC

July 02, 2025

I rate them both Zero. ....i will never do business there again. They did a repair job and it was not done right! They both told me to take my problem somewhere else!!!! More

by boblevysr
Recommend Dealer
No
Employees Worked With
The general manager and the service manager
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Jul 05, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Bob. We understand your frustration regarding the repair job and the way your concerns were addressed. At Phillips Buick GMC, we strive to meet the highest standards of service, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly so we can discuss this further. Your experience is important to us, and we value your input. Sincerely, the Team at Phillips Buick GMC

Jul 08, 2025 -

boblevysr responded

What's to discuss? Obviously, your service men did not know how to fix this problem and caused even a bigger problem by me having to find someone to do the job right. It has been a mission, and you caused it. You should have just admitted you couldn't fix the problem.

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