Phillips Buick GMC - Service Center

Personable & courteous at checkin and engine light error code corrected in short time. Hot coffee available in clean customer lounge. code corrected in short time. Hot coffee available in clean customer lounge. More

On Friday, January 3, 2025 I stopped at Phillips Buick GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they would order the parts so I dropped the truck off. On Wednesday, January 8th, I called to see if the truck was ready, I was told that the spark plugs and wires were being installed but they hadn't started working on the oil leak yet. I picked up the truck that afternoon because they couldn't give a time frame as to when they could get to the oil leak which was going to be a big job involving removing the transmission. I couldn't wait for them because I was about to have surgery and needed the use of the truck. When I had recovered sufficiently, I called Zach Beserock on Friday, January 31, 2025 and asked if I dropped the truck off Sunday, February 2, would they then be able to fix the oil leak. Zach said they would begin working on it the next day, which was Monday, February 3 and it should be finished by Wednesday, February 5th. I called on February 6th after still not hearing back from anyone on the status of my repair and was ONCE AGAIN told that nothing had been done about the oil leak. I went to the dealership and asked to speak to the manager, After waiting an hour he came out from a meeting and we spoke. He agreed that someone should have called met let me know about the delay. I asked if I could be compensated for my time and the inconvenience of waiting 6.5 days without having my vehicle. The service manager said, "Let me think about it." I haven't heard back from him after 2 weeks. It's unfortunate that a dealership would have such blatant disregard for a customer who was only trying to get his vehicle repaired. More

Worst dealer ever! Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All they wanted was for me to leave the lot so they could get my money and 5 months later still have a truck in service that is not fixed! More

The worst dealer ever doesn't care about customers. Only care about getting your money after that no support. I had to take my truck to a different dealer Only care about getting your money after that no support. I had to take my truck to a different dealer More

Everyone is professional and genuine they have never let me down in a time of need me down in a time of need More

Service writer told me I had an open recall i was not aware of.. Much to my surprise I was not charged for the check engine light illumination because nothing was wrong. Very honest of them. aware of.. Much to my surprise I was not charged for the check engine light illumination because nothing was wrong. Very honest of them. More

Excellent customer service with my problem being addressed in a timely manner. Definitely highly recommended. addressed in a timely manner. Definitely highly recommended. More

I’ve purchased multiple vehicles from Phillips. My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without b My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without being given that knowledge during the buying process. I found out through a slew of problems I’ve been having From idling., To drive train, Transmission issues. All of been brought in to get a dress by the service department and all I get are excuses and reasons why it can’t be diagnosed because the computer says so. I will never purchase another vehicle from Phillips at any location because of my experience with service. For example, brought my truck in for transmission problems was told by Zack in service, yes, you have transmission issues and we are ordering the parts as we have already taken apart the transmission pan. A week later, I call and nothing‘s been done. A few more days go by and I stopped by the dealership only to find out that I’ve been xxxxxxxxxxx by Zack as he usually does. To see that my transmission had never been taken apart. My truck has been sitting there for almost 2 weeks untouched ridiculous. Not making appointments for customers, especially ones that purchase vehicles from GMC Phillips just shows how little The customer means to the dealership. The worst experience in all my years of owning vehicles that rate GMC Phillips the lowest possible rating. I’m being kind.. More

My service advisor is amazing but other staff members are not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand new. Then they said they couldn’t put a new tire on because of wear and tear so a nail being in my tire is wear is tear got it. Then the guy didn’t patch it correctly so now I have a leak in the patch. Makes sense. More