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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,000 Reviews

1,000 Reviews of Phillips Buick GMC - Service Center

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March 30, 2025

Excellent service. It was an extremely easy process and was all covered by warranty. Recommend. More

by Rachel.jennings1@snhu.edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Phillips Buick GMC responded

Thank you, Rachel! We truly appreciate your positive feedback about your experience with Phillips Buick GMC. We're glad to hear that you found the process easy and that everything was covered by warranty. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

March 30, 2025

I brought my car in fir a recall service and it was done in less than an hour. More

by Doctorrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're pleased to hear that your recall service was completed quickly at Phillips Buick GMC. Your satisfaction is important to us, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

March 28, 2025

Always helpful with my needs and explain issue, which is then taken care of timely More

by r-phylis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Phillips Buick GMC responded

Thank you for your review! We truly appreciate your kind words about the service you received at Phillips Buick GMC. It's great to hear that our team was able to assist you with your needs and promptly address any issues. We look forward to seeing you again for any future needs! Sincerely, the Team at Phillips Buick GMC

March 27, 2025

I had a great experience. I will be returning and purchasing another vehicle from Phillips More

by Jmoseley7213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience at Phillips Buick GMC. We look forward to assisting you again when you're ready to purchase your next vehicle. Please don’t hesitate to reach out if you need anything in the meantime! Sincerely, the Team at Phillips Buick GMC

March 22, 2025

Responsive service writer, ordered the part needed for my truck, called when it came in and scheduled a time for service. Work was done on time and came in a little cheaper than he quoted, very pleased with More

by pmaduri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert "Bam" Niblack
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear about your positive experience at Phillips Buick GMC. It's great to know that Jim provided you with responsive service and that the work on your truck was completed on time and at a lower cost than expected. We appreciate your feedback and hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

March 22, 2025

Personalized caring service department run by a group of very experienced and knowledgeable people. The parts and sales departments personnel are also very helpful and caring people. I have been dealing More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager Keith Free
Mar 24, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review, MP! We truly appreciate your kind words about our service, parts, and sales teams at Phillips Buick GMC. It means a lot to us that you have been a loyal customer since 2000 and have referred your friends our way. We are dedicated to providing exceptional service, and it's always gratifying to hear that our efforts are recognized. We look forward to continuing to serve you and your friends for many more years to come! Sincerely, the Team at Phillips Buick GMC

March 20, 2025

We have always taken our vehicles there. Reasonable , dependable service. Complementary ride home even though we did not buy from them. More

by Polly
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Phillips Buick GMC responded

Thank you for your kind words, Polly! We truly appreciate your loyalty to Phillips Buick GMC. It's great to hear that you have experienced our dependable service and the convenience of our complimentary ride home. We look forward to continuing to serve you in the future! Sincerely, The Team at Phillips Buick GMC

March 18, 2025

They were supposed to call me back. They never did. They did some work on my right tire well which was messed up from the manufacturer after the repaired it it still doesn’t look right More

by MB71JAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We understand your frustration regarding the issues with your tire well and the lack of follow-up from our team. We appreciate you bringing this to our attention, and it’s important for us to uphold the standards at Phillips Buick GMC. Your experience is valuable to us, and we want to ensure that your concerns are addressed properly. Thank you for acknowledging the sales experience, and we will work on improving our post-sale service. Sincerely, the Team at Phillips Buick GMC

March 15, 2025

Very professional, great experience! My service guy was nice and very knowledgeable about the process. More

by Sunriselawnomega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about our team and are thrilled to hear that you had a great experience at Phillips Buick GMC. Our staff takes pride in being professional and knowledgeable, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

March 15, 2025

A wait to get my truck in, but they seem to have found and corrected the fuel issue quickly More

by tjalmy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Phillips Buick GMC responded

Thank you for your review! We appreciate your patience regarding the wait for your truck at Phillips Buick GMC. We're glad to hear that our team was able to quickly identify and resolve the fuel issue. If you have any further concerns or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

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