Phil Wright Autoplex - Service Center

AC woes, Phil Wright to the rescue! AC went out in our 2014 Buick Enclave while visiting our son in Russellville. Of course it was in the middle of a July heatwave We are from Charlot AC went out in our 2014 Buick Enclave while visiting our son in Russellville. Of course it was in the middle of a July heatwave We are from Charlotte NC. My son recommmended Phil Wright and we gave them a call. This was on 5 July the day after a holiday so we anticipated a back log of service and a long long wait. We spoke with Lindsay in the service department and right away our hopes took a giant leap forward. She was very professional and obviously has a great deal of skill in dealing with the public. She also had a weath of technical and automotive knowledge. She got our car in to be checked out and arranged for almost instantaneous transportation to take us back to our hotel. Later she called us and advised us on the issue and ordered the replacement air compressor needed to get our AC back in top notch working order. Lindsey and the staff of mechanics at PWA are a tribute to the companies obvious dedication to customer service, perfessionalism and honesty. It would have been very easy for a dealership to take advantage of a couple from out of state but If I had any concern of that it disappeared the instant I started talking to Lindsay. This is the way a dealerships service department should work. In my book it doesn’t get any better than this ! More

oil change I had my oil changed. It usually takes about an hour. They check the battery, all the fluids and rotate the tires. I appreciate this. I just wish it I had my oil changed. It usually takes about an hour. They check the battery, all the fluids and rotate the tires. I appreciate this. I just wish it didn't cost so much. I think if you buy your vehicle there get your oil changed there that they would do yours for a decent price. Or maybe buy 3 get one free. More

Mysterious Problem The professionalism and knowledge of GM products helped to identify our serious problem with our daughters car. Her safety is the most important thing The professionalism and knowledge of GM products helped to identify our serious problem with our daughters car. Her safety is the most important thing. As they completed our repairs upon the test drive they identified another safety issue unrelated to the first problem that needed immediate attention. With our daughter traveling the back roads at night, it was a blessing they discovered this problem when they did. Now we have peace of mind as she is a novice driver and unaware of warning signs of trouble. At least we know that this car is safe from being stranded on the side of the road. Thanks Phil Wright Autoplex, Danny Hipps who has watched over me for over 20 years and Vernon my I.T. guy for working all the gadgets on my car and our other two. Thanks so much! More

Excellent Customer Service Phil Wright has excellent employees (sales, finance, and service) that work to ensure the customer is happy with their purchase and service. I bough Phil Wright has excellent employees (sales, finance, and service) that work to ensure the customer is happy with their purchase and service. I bought two vehicles from Phil Wright over the last two years and always use Phil Wright to service my vehicles. Every employee I have dealt with has been professional and courteous at all times. From the purchase price to financing and then to service I am always pleased with the way I am treated. I have always felt that I am not only a customer but a friend. Keep up the good work. More

Best service! This is the most customer friendly service department I have ever dealt with in my life. Instead of dreading getting my car serviced, I know the plac This is the most customer friendly service department I have ever dealt with in my life. Instead of dreading getting my car serviced, I know the place runs like a business should. I am on time, they are on time! Clear explanations of what they did. I never feel like the whole outfit is out to skin me. More

Wife happy! SEE ABOVE.......I did have to go outside and look......Never seen a $65 pair of wiper blades!!!!....Other than that SEE ABOVE!!!! Good service!!! No m SEE ABOVE.......I did have to go outside and look......Never seen a $65 pair of wiper blades!!!!....Other than that SEE ABOVE!!!! Good service!!! No more blades please! More

Oil change Very easy to make an appointment and did not have a long wait during the service! Very nice experience at Phil Wright! Would recommend to others! Very easy to make an appointment and did not have a long wait during the service! Very nice experience at Phil Wright! Would recommend to others! More

Service The Team at Phil Wirght Autoplex did an outstanding job. Thankful that we have a local dealership here in Russellville, AR. Thank you for your work! The Team at Phil Wirght Autoplex did an outstanding job. Thankful that we have a local dealership here in Russellville, AR. Thank you for your work! More

They were amazing! I was concerned with a gas smell in my vehicle and the service center was super quick to get me in. They quickly discovered a gas leak and explained m I was concerned with a gas smell in my vehicle and the service center was super quick to get me in. They quickly discovered a gas leak and explained my car would need to stay for a while in order to be repaired. They gave me an equal to rental car to drive in the place of mine while mine was being repaired. They explained everything about how to operate the vehicle I would be driving temporarily. Dewayne Cogswell was the best, he took care of things along with his team very professionally. More

Quick repair Had fuel filter drop from 77% to 0% overnight! When by and asked if they could change it out and they said to bring it in as soon as possible got it Had fuel filter drop from 77% to 0% overnight! When by and asked if they could change it out and they said to bring it in as soon as possible got it there by noon and they had it repaired by 4:00 pm. More