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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
770 Reviews

770 Reviews of Phil Wright Autoplex - Service Center

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September 06, 2018

Tail Light assembly Absolutely wonderful! They took of my car and got me a great price on the repairs. My warranty was expired and they got GMC to help with some of the c More

by DLOIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager of Service dept.
Sep 06, 2018 -

Phil Wright Autoplex responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Phil Wright Autoplex Team

September 06, 2018

Bad idea Wouldn’t honor my car care plan that I purchased when I bought the truck because I didn’t buy it from them !! Said that for their customers they make More

by BRANDONSTONE74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Vernon Hubbart
Sep 12, 2018 -

Phil Wright Autoplex responded

Brandon, we understand your frustrations and would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Phil Wright Autoplex Team

August 28, 2018

bad service Tire worn after 15000 miles service center said could not do anything to fix it. if you have a Toyota vehicle please take it somewhere else. They can More

by REEDSCOTTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Wells
August 24, 2018

The Service Department has always been top notch. The do a great job every time and take care of our transport needs. They usually complete the work ahead of schedule and drop us off or give us a serv More

by Mike Lacefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Aug 27, 2018 -

Phil Wright Autoplex responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Phil Wright Autoplex Team

August 23, 2018

Service Good service fast and friendly shuttle was convenient and fast. Called in a timely manner to pick up from the dealership. I will have my next service More

by STEVE.POWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Wells
Aug 23, 2018 -

Phil Wright Autoplex responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Phil Wright Autoplex Team

August 23, 2018

Great people greater service Great service friendly polite people. Vehicle was repaired correctly and I was given a nice loaner care to use. The kept me updated and made the repai More

by JRRYANR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager , Vernon Hubbart
Aug 23, 2018 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Phil Wright Autoplex Team

August 22, 2018

Quick! I walked in to check on a time to get my oil changed and they got me right in! After the oil was changed, Dewayne advised me that I needed to get my b More

by STYLINGMOM956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne Caldwell, Charlie Bird
Aug 23, 2018 -

Phil Wright Autoplex responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Phil Wright Autoplex's Service Department. Sincerely, The Phil Wright Autoplex Team

August 22, 2018

They was fast and helpful I like the way they treated me and answered the question I had I am. Am very satisfied and would use their services again. And would recommend them to More

by CLEVELAN70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

Phil Wright Autoplex responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Phil Wright Autoplex Team

August 21, 2018

Good Service - Shuttle Service Appreciated Understanding you get what you pay for, my 2011 Chevy Silverado has received stellar service and keeps her running smooth. Without shuttle service, I More

by LuckyL1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne, Woman in Service,
Aug 21, 2018 -

Phil Wright Autoplex responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Phil Wright Autoplex Team

August 18, 2018

Oil change Very good to explain every thing, cold waiting room, good refreshments, mechanic left grease smudges on glove box area, would have had them clean this More

by steph r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t notice names
Aug 20, 2018 -

Phil Wright Autoplex responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Phil Wright Autoplex Team

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