Phil Wright Autoplex - Service Center

Poor Service Purchased my GMC Acadia Denali new from this dealership. Purchased an extended GMC Warranty at the time. Extended the warranty because the time, not Purchased my GMC Acadia Denali new from this dealership. Purchased an extended GMC Warranty at the time. Extended the warranty because the time, not the mileage was running out. Took the vehicle into the Service Department to check out the problems I was experiencing. Rough Ride, Fluid leaking from left side of vehicle, advised the tech than the fluid was clear and I thought it was shock fluid. When the vehicle came back from the shop the Tech advised me that the shocks were OK, that the vehicle needed a complete brake job, including fluid flush at a cost of $590.00. I advised them that I would get a second opinion. They charged me $58.XX for the inspection. I took the vehicle to a trusted mechanic and ask him to check it. He advised that the rear brakes were very good. The front brakes were worn and would need to be replaced soon. I advised him to replace the front brake pads. I then ask him to check the Shocks and Struts on the front. He advised that the left strut was leaking and needed changing. I advised that I had extended warranty and would take the vehicle back to the dealership. I drove the vehicle back to the dealership and told them what I had done, I then told them the mechanic had inspected the struts and shocks on the front, and found the left side leaking, The young lady that I spoke to advised that they would check the struts and shocks, They did and found the left strut and shock to be leaking and that they would need to send a picture to the warranty people to get approval and she would do that immediately. I waited two days and called the service dept. and was told that they had not heard from the warranty company. I immediately called the warranty people and they advised that they had not received the claim on my vehicle.????????, I asked the claims department if I could take my vehicle elsewhere for repairs and he advised me that I could. I took the vehicle to COGSWELL Motors and they had the claim approved in one day, and repaired the vehicle in two days, which one was waiting for parts to arrive. MAKES ME WONDER WHY I PURCHASED THE GMC DENALI FROM PHIL WRIGHT.... Chuck Tanner, Russellville AR More

Miss informed then called a liar I told them from the very start I didn't want to be changed anything at all. They did not tell me there was a fee to even just look at my truck and I I told them from the very start I didn't want to be changed anything at all. They did not tell me there was a fee to even just look at my truck and I was never informed that there was. And the manager and the worker both told me that I should of know. That it was commen sense. That's not how thing are suppose to work. The worker should of informed me from the start that I was gonna be charged a fee and he didnt. The they refused to release my keys untill I paid. The manager Adam said he would never believe a customer over his worker. But it's just unbelievable that they said I should of know about the fee and the worker had the nerver to bring up my job and ask where I work and would I work for free. That was very rude!!! More

Great service Dewayne explained things that needed to be done and is going above and beyond to help with something that needs to be fixed. He is always so helpful w Dewayne explained things that needed to be done and is going above and beyond to help with something that needs to be fixed. He is always so helpful when we have service appointments. More

Thank you for taking care of the windshield. Excellent job on replacing my windshield with all of the hi tech connections. Melvin in service took care of coordinating all insurance and windshiel Excellent job on replacing my windshield with all of the hi tech connections. Melvin in service took care of coordinating all insurance and windshield repair people which saved me a lot of time. Thanks More

Took too long This was my first time to "stay" while my oil was being changed. They asked me when I came in if I was staying and I said yes. They directed me to t This was my first time to "stay" while my oil was being changed. They asked me when I came in if I was staying and I said yes. They directed me to the waiting area. After an hour and a half I went and checked on it. They apologized and got it done right away. I don't know if the person checking me in didn't pass on that I was waiting for it, or not. I was not told why it took so long. They did, however, take $12.95 off the total cost because of it. I'll be back, but I'll probably not wait the next time. More

Fixed my check engine light I brought my car in the get the check engine light turned off and it was fixed in a matter of hours and they even drove my car back to me to drop it o I brought my car in the get the check engine light turned off and it was fixed in a matter of hours and they even drove my car back to me to drop it off since i was unable to come get it. Excellent customer service More

Friendly, helpful and courteous Great customer service. We contacted GM service desk and Dwayne was extremely helpful and saw to it that we were taken care of in a very timely manne Great customer service. We contacted GM service desk and Dwayne was extremely helpful and saw to it that we were taken care of in a very timely manner. The technicians that arrived at our home to pick up and return our car were very professional. We appreciate Phil Wright Autoplex. More

Getting steps put on my NEW truck. When I bought my truck on Tuesday afternoon Zack told me he could install steps for me. I took it back on Friday morning to get them, The service d When I bought my truck on Tuesday afternoon Zack told me he could install steps for me. I took it back on Friday morning to get them, The service department said 1 and a half hours to 2 hours. They got it done quick! Almost 2 hours! They look amazing!! Love my truck!!! Thanks Zack! Good job service department!! More

Phil Wright Service departmsnt The employees at the Phil Wright Service Department are very friendly, helpful and knowledgeable. For an oil change, tire rotation and inspection, it The employees at the Phil Wright Service Department are very friendly, helpful and knowledgeable. For an oil change, tire rotation and inspection, it was less than an hour. They take time to explain all the aspects of you vehicle that were inspected and let you know if you may need to look as something a little more in depth. Great service, fast and at a reasonable price. More

Service department I have purchased 3 vehicles in the past. Vernon Hubert is an awesome salesman. He came by the service department to say hi when he saw me checking in. I have purchased 3 vehicles in the past. Vernon Hubert is an awesome salesman. He came by the service department to say hi when he saw me checking in. That to me is a good salesman, always making sure that I’m taken care of. The service department does a fair job but I feel they could work on their pr skills. No big complain with services so far. More