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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
796 Reviews
Call Service Center (877) 897-0977

796 Reviews of Phil Wright Autoplex - Service Center

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July 22, 2024

They done everything possible to get my truck fixed even sent it to another dealer and provided a vehicle for me to drive while my truck was being fixed.very very good service,thank you More

by TONYFARNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright
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Jul 23, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your positive experience with us! We are thrilled that we could assist you with your truck and provide you with excellent service. At Phil Wright Autoplex, customer satisfaction is our top priority, and we are delighted to hear that our efforts met your expectations. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing us! Sincerely, The Phil Wright Autoplex Team

July 21, 2024

I WANT TO KNOW HOW DID WORK ON MY GMC . BEST JOB I HAVE EVER SEEN. I WENT BY DETAIL SHOP TO GIVE THEM CREDIT. THEY SIAD THEY DID NOT DO IT!!!!!!!!!!!!!!!! I WAS VERY SURPRIZED PLEASE CONTA More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne, Kelli, and Ashlyn were awesome to work with on my service visit
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Jul 23, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us at Phil Wright Autoplex. We're thrilled to hear that you were impressed with the job done on your GMC. Thanks again! Sincerely, The Phil Wright Autoplex Team

July 19, 2024

Maintenance personnel did not rotate the tires like they drew a picture of on the maintenance sheet. They documented that they moved rear left to right front and right rear to left front. They just moved le More

by JMMCMAH2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of maintenance personnel name.
Report | Print
Jul 22, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback with us, we appreciate you bringing this to our attention. Rest assured, we take these concerns seriously and will address them with our maintenance team. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us directly at Phil Wright Autoplex. Your satisfaction is important to us. Thank you. Sincerely, The Phil Wright Autoplex Team

July 18, 2024

Quality service at a fair price. Service personnel are friendly and knowledgeable. Services finished in reasonable time frame. More

by ltr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
Report | Print
Jul 19, 2024 -

Phil Wright Autoplex responded

Thank you for choosing Phil Wright Autoplex for your automotive needs! We are thrilled to hear about your positive experience with our service team. We strive to provide quality service at a fair price, and we are delighted that you found our service personnel friendly and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, The Phil Wright Autoplex Team

July 10, 2024

The service manager is a kind and understanding person. He goes out of his way to explain issues and addresses concerns. More

by RANDALLMSGALFORD
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Phil Wright Autoplex responded

Thank you, Randall, for sharing your positive experience with us at Phil Wright Autoplex. We truly appreciate your kind words about our service manager. It's great to hear that he provided you with exceptional service and made sure all your concerns were addressed. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, The Phil Wright Autoplex Team

June 29, 2024

An hour and a half for an oil change and tire rotation was ridiculous. Someone should have come to the waiting room and explained what the issue was, not left me wondering and waiting. More

by LLBURGE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Jul 01, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback. We understand your frustration with the wait time during your oil change and tire rotation. We appreciate your input and will use it to improve our service to ensure a smoother experience in the future. If you have any further concerns, please feel free to reach out to us directly. Thank you for choosing Phil Wright Autoplex. Sincerely, The Phil Wright Autoplex Team

June 29, 2024

My second experience and I didn’t feel like a customer. I was just handed paperwork and told a price! I plan on finding another place after this experience More

by TABITHA_ATWOOD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
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Jul 01, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback with us, Tabitha. We're disappointed to hear that you didn't feel like a valued customer during your visit. At Phil Wright Autoplex, we strive to provide exceptional service and a personalized experience for all our guests. We appreciate your input and would like the opportunity to make things right. Please feel free to reach out to us directly so we can address your concerns and ensure a more positive experience in the future. Sincerely, The Phil Wright Autoplex Team

June 29, 2024

Great people to work with everybody needs to come in and check the selection of cars they have More

by dealwilliam462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Phil Wright Autoplex responded

Thank you for the 5-star review! We truly appreciate your kind words about our team at Phil Wright Autoplex and the selection of cars we offer. We look forward to welcoming you and others back for another outstanding experience. See you soon! Sincerely, The Phil Wright Autoplex Team

June 28, 2024

Phil Wright Service department done a excellent job changing my oil and rotating my tires great service More

by JOYCEMCDANIEL24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Phil Wright Autoplex responded

Thank you for choosing Phil Wright Autoplex for your oil change and tire rotation, Joyce. We're thrilled to hear that you had a great experience with our service department. We appreciate your positive feedback and look forward to serving you again in the future. Drive safely! Sincerely, The Phil Wright Autoplex Team

June 12, 2024

Worked in my 2024 GMC the next day I requested. Job was completed in a timely manner. Job well done More

by KETUCKER369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 15, 2024 -

Phil Wright Autoplex responded

Thank you for choosing Phil Wright Autoplex for your 2024 GMC service needs! We're delighted to hear that we can assist you promptly and effectively. We appreciate your positive feedback and look forward to serving you again in the future. Sincerely, The Phil Wright Autoplex Team

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