Phil Wright Autoplex - Service Center

High labor charges & misleading practices Recently bought a preowned Buick from out of town dealer. Car was still covered by powertrain warranty. Car threw a code - we pulled the code oursel Recently bought a preowned Buick from out of town dealer. Car was still covered by powertrain warranty. Car threw a code - we pulled the code ourselves and before ordering the part and just fixing it ourselves (simple fix - less than an hour and a $60 part) we called Phil Wright service center just to see if it would be covered under the powertrain warranty. They said they could not tell us that unless we brought the car in - never told us their would be a charge for just looking. Shame on us - we should have smelled a rat then. After they pulled the code, they call to say we had two options - they could fix the problem for $250ish or we could come and get it and pay $100 for the "diagnostics check". They were holding our car "hostage" for a hundred bucks! We opted to have them fix it, which they did. Long story short - we ended up paying them $300 to do and easy replacement of a $60 part that we could have easily done ourselves. I have heard others complain about PW service center's practices and dismissed them as overblown - now I believe! Gave them 2 stars because they did fix the problem - so at least they seem to have competent technicians in the shop. More

Very professional and responsive. Had scheduled a routine service but then noticed an unusual noise in the vehicle front end. Requested a mechanic take a ride with me to hear the noise. He identified the i service but then noticed an unusual noise in the vehicle front end. Requested a mechanic take a ride with me to hear the noise. He identified the issue and the problem was resolved the same day. Excellent customer service. More

I only trust my Corvette with Phil Wright service. Excellent experience every time. The professionalism in service at Phil Wright Chevrolet is top notch. My family brings there vehicles here as well. Excellent experience every time. The professionalism in service at Phil Wright Chevrolet is top notch. My family brings there vehicles here as well. More

I have never had a bad experience with Phil Wright, whether it be sales or service. Always friendly, professional and willing to help anyway possible. whether it be sales or service. Always friendly, professional and willing to help anyway possible. More

New tires for my 2014 Impala Two men at the service desk spent many hours over a period of a couple of weeks helping me select a set of tires for my Impala. I did not get their n Two men at the service desk spent many hours over a period of a couple of weeks helping me select a set of tires for my Impala. I did not get their names, but I'm sure you can locate them and thank them for me. Sincerely, Bobby Gene Willis. More

Very knowledgeable and responsive service department, very quick to schedule my repair for in and out service all while being courteous . A sales person friend; service after the sale builds pipelines t very quick to schedule my repair for in and out service all while being courteous . A sales person friend; service after the sale builds pipelines to future sales! More

I had a 8 appointment and it was 230 before the repair was started don’t understand the reason why it was a 4 day later appointment was started don’t understand the reason why it was a 4 day later appointment More

I've been pleased with all maintenance and repairs I've had done. However, the extended warranty I purchased there includes free car washes, and I have never received one. I have specifically requested a c had done. However, the extended warranty I purchased there includes free car washes, and I have never received one. I have specifically requested a car wash the last two times I've left my car for the day. More

it was a very pleasant experience. The service department handled the service I needed on my Corvette very well. also, I needed to go into town an appointment while waiting and was del The service department handled the service I needed on my Corvette very well. also, I needed to go into town an appointment while waiting and was delivered and picked up very nicely. More

Front hubs worn out Service Department got right on the problem, had it diagnosed and repaired in a timely manner. The car is very important to me, and that is why I came Service Department got right on the problem, had it diagnosed and repaired in a timely manner. The car is very important to me, and that is why I came to Phil Wright. More