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Phil Wright Autoplex - Service Center
Russellville, AR
773 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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773 Reviews of Phil Wright Autoplex - Service Center
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Verified Customer
October 27, 2021
Great service. They had my truck in and out for service quickly and address the issue with my brakes and ordered the parts that need replaced. quickly and address the issue with my brakes and ordered the parts that need replaced. More
by JHENRY3518
Employees Worked With
Service department, I can't remember their name.
October 24, 2021
Takes a while to get in the shop but it’s always worth the wait cause they take care of any concerns, also check for recalls and replace parts that are covered under Chevrolet warranties without you askin the wait cause they take care of any concerns, also check for recalls and replace parts that are covered under Chevrolet warranties without you asking. More
by MOSELEYM76
Employees Worked With
Dewayne
October 23, 2021
The very best dealership I have ever been to. Creed Chronister takes really great care of his customer s under the leadership of Danny Hipps. Dewanye is one the best service people as well. He schedul Chronister takes really great care of his customer s under the leadership of Danny Hipps. Dewanye is one the best service people as well. He schedule s you in at the best available times, gets the service in and done in a timely manner. Could not ask for any better. More
by KFREEMAN5
October 22, 2021
They was reasonably quick, professional and I had to bring my son there and it was an in and out service. Outstanding service from the phone call making the appointment to leaving. They did quite well l bring my son there and it was an in and out service. Outstanding service from the phone call making the appointment to leaving. They did quite well like they always do, very appreciative! More
by dakotawhttngtn7
Employees Worked With
October 21, 2021
They checked the same safety error three times with no fixes for problems!!!!!! Then said I will have to pay for it!!!! fixes for problems!!!!!! Then said I will have to pay for it!!!! More
by PAPPY.POWELL63
Employees Worked With
October 17, 2021
I was on a mini vacation from out of state (700 miles from home) when my car broke down. I brought it to Phil Wright who was able to fit me in their busy schedule, which I appreciated. The work was a l from home) when my car broke down. I brought it to Phil Wright who was able to fit me in their busy schedule, which I appreciated. The work was a little extensive and the parts had to be ordered. I had to leave my vehicle with them, rented a car to get home and came back a week later to pick up my car when it was fixed. Their shop is closed on weekends so my dad, who lives in Russellville, picked my car up for me. After my dad got the car home, he inspected under the hood. One of the clips to the fuse box was broken, so it wasn't sealed. Also, my dad found a loose cover laying in the engine compartment along with a loose bolt. One of the parts I had replaced was the brain box, which was just laying on the motor and not bolted down. The box is supposed to be secured over the battery and then bolted down. My car obviously wasn't test driven and the brain box not placed back in the proper position and secured. Also, the in-window vent visor on the front passenger door was snapped off and the only thing holding it onto the car was the window being rolled up. I'm lucky I didn't roll that window down on the highway because I would have lost the visor. I wasn't receiving updates while they had my vehicle and I had to keep calling them to find out the status. I'm grateful they fit me in without an appointment, being so far from home, but very displeased with the customer service. I also had the timing chain and other parts replaced at Phil Wright but no longer feel confident about the car after they've worked on it. My dealership where I live had to correctly position and secure the brain box and I had to replace the fuse box cover. 2016 Chevy Equinox, purchased new, with only 50,000 miles at the time it broke down. More
by nativemajesty
Employees Worked With
Dewayne Caldwell
October 08, 2021
We had our new Buick Envision first service there recently. Wonderful service department and our car was serviced and out in a timely manner. Friendly staff and our salesman Russell Wade is the best! recently. Wonderful service department and our car was serviced and out in a timely manner. Friendly staff and our salesman Russell Wade is the best! More
by JLDRIVER0
Employees Worked With
Other Employees :
Lady at the service department, not sure of her name but very friendly.
