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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
773 Reviews

773 Reviews of Phil Wright Autoplex - Service Center

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May 03, 2022

The GM Service Dept at Phil Wright were excellent. They got the things fixed on my car and gave me reasonable estimates on other things. Much appreciated! More

by DRUMMOND_22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne
May 05, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

May 03, 2022

Phil Wright sent me an email to let me know it was time for my 7500 mile service. I scheduled the appointment and they shuttle me to work on that day. The easiest thing ever. Service is always excellent. More

by Christina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne
May 05, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

April 29, 2022

Was fast service and friendly. Told me the time frame of how long it would take and they kept it in the time frame. More

by KIMGHARRIS49
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russel Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Phil Wright Autoplex responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Phil Wright Autoplex Team

April 22, 2022

Dewayne called me after they had fixed the problem that I brought my truck in for because the mechanic noticed something else wrong when he pulled it out of the shop. I recently had a lift package put on at More

by MASTERHUBBARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawayne from the service depatment.
Apr 25, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

April 22, 2022

Dwayne and his whole service team are at the top of their game,,,, with todays challenges with parts shortages they go above and beyond... More

by DKAhrens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne,Kellie, Scotty
Apr 25, 2022 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

April 22, 2022

Dwayne and his whole service team are at the top of their game,,,, with todays challenges with parts shortages they go above and beyond.. PHIL WRIGHT NEEDS TO GIVE ALL THESE GREAT PEOPLES A RAISE!!!!!!!!!!A More

by TCASTONJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT.
Apr 25, 2022 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

April 20, 2022

Good communication, when they found some other things that needed to be addressed they called before doing any extra work. They had timely service. More

by MECHRUS70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service desk
Apr 22, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

April 19, 2022

Went by to set up an appointment for having a recall on an airbag done. They service said they could do it right then and it would take 30 minutes or so. They got it done in a little less time and had us More

by CTMCMANUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember
Apr 21, 2022 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

April 14, 2022

I always take my cars there for service. They are always very professional and courteous. More

by tammy.bryson68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dealt with Dwayne this time. He is always so nice and helpful.
Apr 18, 2022 -

Phil Wright Autoplex responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Phil Wright Autoplex Team

April 13, 2022

I have been dealing with this Dealership for over 30 years and I have NEVER been disappointed with the Management, Sales or follow up Service. It is the best I have encountered in my 84 years of life. More

by bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All in Service Department
Apr 18, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

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