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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
799 Reviews

799 Reviews of Phil Wright Autoplex - Service Center

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January 09, 2023

Convenient scheduling of appointment and complete assessment of my maintenance requests. No problem with the length of time for service so I felt comfortable waiting for completion of the work. More

by MAR0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person who scheduled my appointment in Service Dept.
Jan 11, 2023 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

January 06, 2023

DEWAYNE AND STAFF TAKES CARE OFF ME. EXCELLANT JOB KEEPS ME INFORMED OF ALL ISSUES. THEY DUE EXCELLENT JOB , CKECKING EVERYTHING. THANK YOU More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT.
Jan 09, 2023 -

Phil Wright Autoplex responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Phil Wright Autoplex Team

January 05, 2023

Dewayne got my car in and fixed in just 3 days. My passenger side window regulator broke and could not roll the window up so it was kind of an emergency. Can’t thank them enough for the help. More

by MOSELEYM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
Jan 06, 2023 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

December 26, 2022

I took our 2021 Tahoe in, and they said it would be a couple of days. They fixed the problems, and had it done like they said, a couple of days. Great service, and knowledgeable mechanics. More

by TIJER0076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Dec 28, 2022 -

Phil Wright Autoplex responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Phil Wright Autoplex Team

December 18, 2022

My interaction was for a service repair. The vehicle was there for about 16 days. There was about 8 days for part delivery. Once the part arrived it took about 6 days to get the repair wor More

by SCOTTBENNER2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service Dept
Dec 20, 2022 -

Phil Wright Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

December 18, 2022

THEY ARE ALWAYS SO HELPFULL AND DO A GOOD JOB ALWAYS USE YOU . HAVE PURCHASED A FEW NEW AND USED CARS FROM THEM More

by KAYANDRONGREER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Dec 20, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

December 10, 2022

Excellent service and work time I am happy with the job done. Great job done More

by smokey200062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 13, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

December 09, 2022

They did the work in a timely manner Returned the vehicle to me after my inspection I was very pleased and intend on using the dealership again. More

by johnapreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Dec 12, 2022 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

December 04, 2022

Myself and several family members buy from Phil wright. I purchased my 3rd vehicle with Phil wright because Iv always had amazing experiences in the past . Within 3 months, my new vehicle started having p More

by KATELYNGOLDSBOROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Holbrook
Dec 06, 2022 -

Phil Wright Autoplex responded

Thank you for taking the time to share your recent experience at Phil Wright Autoplex. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Phil Wright Autoplex Team

November 25, 2022

Quick and friendly. Always get appointment the week I call. Ready to get a new car soon More

by BILLIEJEANWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 28, 2022 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

Nov 28, 2022 -

BILLIEJEANWARREN responded

Thank you

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