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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
770 Reviews
Call Service Center (877) 897-0977

770 Reviews of Phil Wright Autoplex - Service Center

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September 27, 2024

Kind, listens, understands, willing to make every effort to correct the issue in the least amount of time necessary. A 1 in my opinion. More

by ANNIEUP68
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 30, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We appreciate you taking the time to share your thoughts. At Phil Wright Autoplex, we strive to provide our customers with the best possible experience. We are so glad we were able to correct the issue with your vehicle! Sincerely, The Phil Wright Autoplex Team

September 22, 2024

The dealership got my truck back that day I took it in and ran a diagnostic test to figure out the problem. Nothing that they would have to order the part they gave me a rental to drive and called me imme More

by xxrazorbackfanxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Childress
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Sep 24, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with your truck service at Phil Wright Autoplex. It's great to know that our team was able to provide you with a rental and keep you informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

September 19, 2024

I dropped my pickup off for an oil change and tire rotation and it was ready before I got off work but like everything else is this old world the prices are high as a giraffes xxx and that was with a More

by HARMRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department people were nice
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Sep 21, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback! We're glad to hear your pickup was ready quickly after the oil change and tire rotation. We understand that pricing can be a concern, and we appreciate your using the coupon to save some money. We strive to provide quality service at Phil Wright Autoplex, and your input is valuable to us. We hope to see you again soon! Sincerely, The Phil Wright Autoplex Team

September 14, 2024

Appointment for oil change and tire rotation. Again I asked to fix the tire that continues to loose air. Two hours later Dave assured me that the tire is fixed. He says there was a patch that cam More

by fcragsdale.55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave in service. Very poor
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Sep 16, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand your frustration regarding the lengthy wait and the ongoing issue with your tire. At Phil Wright Autoplex, we strive to provide efficient service, and we appreciate your feedback on the challenges you faced during your visit. We encourage you to reach out to us directly so we can address your tire issue and discuss your maintenance agreement in more detail. Your satisfaction is important to us, and we’d like the opportunity to make things right. Thank you again for your input. Sincerely, The Phil Wright Autoplex Team

September 11, 2024

Friendly service folks. Fast work with no problems. Was able to use my GMC rewards for payment. More

by MSHOPTAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our friendly service and that everything went smoothly during your visit to Phil Wright Autoplex. It’s wonderful to know you could utilize your GMC rewards for payment as well. We look forward to welcoming you back next time! Sincerely, The Phil Wright Autoplex Team

September 05, 2024

It took an hour and fifteen minutes for an oil change, tire rotation, and basic safety check. More

by mwhoppert61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 06, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand that the duration of your oil change, tire rotation, and safety check at Phil Wright Autoplex took longer than expected. We appreciate your feedback, as it helps us improve our services. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to us directly. We hope to serve you better in the future! Sincerely, The Phil Wright Autoplex Team

September 01, 2024

Brian was courteous, helpful, and honest. Made sure my son had rides to and from campus. More

by TRACEYN.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian from service
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Sep 04, 2024 -

Phil Wright Autoplex responded

Thank you, Traceyn, for your wonderful review! We're thrilled to hear that our team was courteous, helpful, and honest in assisting you and your son. At Phil Wright Autoplex, we always strive to provide a great experience, and it's great to know we could help with transportation to campus. We appreciate your support and look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

August 30, 2024

Absolutely the best people, Kelly and Dustin were the best ! Best dealership ever delt with! Steller! More

by CRCAMBRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Schrock and Dustin who is the mechanic!
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Sep 03, 2024 -

Phil Wright Autoplex responded

Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with Kelly and Dustin at Phil Wright Autoplex. We appreciate your kind words and look forward to assisting you again in the future. Safe driving! Sincerely, The Phil Wright Autoplex Team

August 25, 2024

As usual everyone from my time checking in and also checking out was kind and very friendly. More

by EDDIEFELTONP
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department was great and friendly.
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Aug 27, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Eddie! We're thrilled to hear that your experience at Phil Wright Autoplex was enjoyable from start to finish. Our team appreciates your feedback and looks forward to welcoming you back next time! Sincerely, The Phil Wright Autoplex Team

August 18, 2024

I have been a customer of Phil Wrights for over 25 years. Their service department is great and that is why we continue to buy at Phil Wright. More

by Mike Lacefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Mike! We truly appreciate your loyalty over the past 25 years, and we're thrilled to hear that you’ve had a great experience with our service department. We look forward to continuing to serve you at Phil Wright Autoplex for many more years to come. Don't hesitate to visit us again soon! Sincerely, The Phil Wright Autoplex Team

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