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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
773 Reviews

773 Reviews of Phil Wright Autoplex - Service Center

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January 28, 2023

Lady at service desk was helpful and friendly. The service workers are always top notch. Wait was a little longer than normal and coffee was cold. More

by paulsmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Phil Wright Autoplex responded

We appreciate your kind words about our service team. Thank you for choosing Phil Wright Autoplex for your vehicle needs. Sincerely, The Phil Wright Autoplex Team

January 22, 2023

Good place to get your car fixed correctly the first time, might take a little bit to get in but worth the wait. I thought my bill was a little high on my last repair and service got the mechanic and he More

by MOSELEYM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
Jan 24, 2023 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

January 19, 2023

Was there for a oil change and the tires wasn't rotated. Makes me wonder what else wasn't done. More

by LONNIEHALSTED777
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jan 20, 2023 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Phil Wright Autoplex Team

January 09, 2023

I didn’t have service with you. Remove my email from your data base. I will be sending cease and desist letter with my next correspondence . More

by SHANE.THURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never had service. You have wrong email.
Jan 11, 2023 -

Phil Wright Autoplex responded

Shane, we appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Phil Wright Autoplex Team

January 09, 2023

Convenient scheduling of appointment and complete assessment of my maintenance requests. No problem with the length of time for service so I felt comfortable waiting for completion of the work. More

by MAR0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person who scheduled my appointment in Service Dept.
Jan 11, 2023 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

January 06, 2023

DEWAYNE AND STAFF TAKES CARE OFF ME. EXCELLANT JOB KEEPS ME INFORMED OF ALL ISSUES. THEY DUE EXCELLENT JOB , CKECKING EVERYTHING. THANK YOU More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT.
Jan 09, 2023 -

Phil Wright Autoplex responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Phil Wright Autoplex Team

January 05, 2023

Dewayne got my car in and fixed in just 3 days. My passenger side window regulator broke and could not roll the window up so it was kind of an emergency. Can’t thank them enough for the help. More

by MOSELEYM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
Jan 06, 2023 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

December 26, 2022

I took our 2021 Tahoe in, and they said it would be a couple of days. They fixed the problems, and had it done like they said, a couple of days. Great service, and knowledgeable mechanics. More

by TIJER0076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Dec 28, 2022 -

Phil Wright Autoplex responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Phil Wright Autoplex Team

December 18, 2022

My interaction was for a service repair. The vehicle was there for about 16 days. There was about 8 days for part delivery. Once the part arrived it took about 6 days to get the repair wor More

by SCOTTBENNER2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service Dept
Dec 20, 2022 -

Phil Wright Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

December 18, 2022

THEY ARE ALWAYS SO HELPFULL AND DO A GOOD JOB ALWAYS USE YOU . HAVE PURCHASED A FEW NEW AND USED CARS FROM THEM More

by KAYANDRONGREER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Dec 20, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

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