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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
773 Reviews

773 Reviews of Phil Wright Autoplex - Service Center

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April 08, 2023

Our Buick was in for routine maintenance only. The receiving advisor (Ashlyn) was very courteous and direct. Service at Phil Wright is always fast and thorough. More

by SPJWEST
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn in Advising is very courteous and professional.
Apr 11, 2023 -

Phil Wright Autoplex responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ashlyn does for Phil Wright Autoplex and our customers. Hope to see you again soon! Sincerely, The Phil Wright Autoplex Team

April 03, 2023

Pleasant service experience. Kelly and Dewayne did what they said they were going to do. More

by JCRAY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Phil Wright Autoplex responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Kelly and Dewayne do for Phil Wright Autoplex and our customers. Hope to see you again soon! Sincerely, The Phil Wright Autoplex Team

March 27, 2023

Very pleased with my vehicle even with multiple issues from new. Phil Wright does a great job More

by THSIMS1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Phil Wright Autoplex responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Phil Wright Autoplex Team

March 23, 2023

Phil Wright Chev seems to find appointment times that fit my schedule. Their staff is friendly and professional More

by Coach ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Phil Wright Autoplex responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Phil Wright Autoplex Team

March 13, 2023

Blew Def down the side of truck bed. Didn't remove any of the dirt before wiping down the side of the truck. More

by dseifert50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 15, 2023 -

Phil Wright Autoplex responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Phil Wright Autoplex Team

March 13, 2023

I took my pickup in for vibration issues and they changed the transmission temperature thermostat and oil but not the filter for some reason and they also changed the transmission wiring harnesses and it sti More

by HARMRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

March 12, 2023

Quality service for a fair price. Over all an enjoyable experience. Service personnel are courteous and proficient in their care for you and your vehicle More

by ltr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
Mar 15, 2023 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

March 12, 2023

I was traveling on a long road trip and had a check engine light. DeWayne was able to scan the code in the driveway to learn the problem, consulted with the tech to confirm the fix and determined the p More

by Faxtman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
Mar 15, 2023 -

Phil Wright Autoplex responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Phil Wright Autoplex Team

March 08, 2023

Very helpful staff answered all of my questions and took care of my vehicle for me. More

by tfields02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Phil Wright Autoplex responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Phil Wright Autoplex Team

March 07, 2023

Great customer service! Clean waiting area! Really wish we had the coffee machine the Toyota service has though! :(( More

by CLKP.1966
Recommend Dealer
Yes
Employees Worked With
Service Area!
Mar 09, 2023 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Phil Wright Autoplex Team

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