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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
799 Reviews
Call Service Center (877) 897-0977

799 Reviews of Phil Wright Autoplex - Service Center

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September 10, 2023

Phil Wright has the best service department that I have ever dealt with. All of their staff are super nice people👍 More

by pamallison2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service
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Sep 12, 2023 -

Phil Wright Autoplex responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Phil Wright Autoplex Team

August 29, 2023

I feel like my first visit for this repair should have corrected the problem. I do believe the part they told me the second trip was actually the original problem because it was doing the same exact as it More

by VONJ62
Recommend Dealer
No
Employees Worked With
cant remember her name
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Aug 31, 2023 -

Phil Wright Autoplex responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

August 28, 2023

Did a great job repairing my vehicle and providing quality service on time and at estimated cost More

by PASTORJIMHUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
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Aug 31, 2023 -

Phil Wright Autoplex responded

Thank you for putting your trust in Phil Wright Autoplex! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Phil Wright Autoplex Team

August 27, 2023

My responsibility to have car towed in and no one called when car was done. More

by sabrinacollins13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Aug 29, 2023 -

Phil Wright Autoplex responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Phil Wright Autoplex Team

August 17, 2023

I love using the service dept for our service Dewayne and Kelly are very knowledgeable and can usually answer my questions More

by FIRECAPTAIN8068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne and Kelly in Service
Report | Print
Aug 18, 2023 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

August 17, 2023

Phil Wright has a top notch service team fully capable of any needed repairs, Dwayne and his team meet the challange every time More

by DKAhrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne,Kellie, Scotty
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Aug 18, 2023 -

Phil Wright Autoplex responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Phil Wright Autoplex. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Phil Wright Autoplex Team

August 14, 2023

Had my oil changed. All oil leaked out of car. Technician cross threaded oil plug. No apology No garage floor clean up offered. More

by ARYOOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Phil Wright Autoplex responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

Aug 16, 2023 -

ARYOOPER responded

And how do you want me to respond when the damage is done. There was No apology so you can’t go back and undo that one. There was no offer to clean the oil spill on my garage floor. They were given in opportunity when I asked how do “I” clean up my garage floor? The reply was to go out and buy a particular bag of clay that is used for oil spills on garage floors. I was told I could buy it at Walmart. No thought about the fact that it’s over 100° in my garage and they’re telling this 70+ year old senior, she can go home and clean up her the oil spill herself. So is this the kind of response you were looking for? Because every word of this is true!

August 05, 2023

The people working in this dealership are kind, helpful and professional. I am very pleased with their attitudes. More

by BirdieRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was very helpful.
Report | Print
Aug 08, 2023 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

August 04, 2023

The service… It was an issue with the radio and navigation system… When I picked the truck up after some other service, it had not been addressed at all… so I called the dealership back and schedul More

by PASTORJIMHUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 07, 2023 -

Phil Wright Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

August 04, 2023

My service was good, however, my car needed an engine air filter which was not available. This required an extra trip and wait for installation. More

by JRGEORGE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service folks.
Report | Print
Aug 07, 2023 -

Phil Wright Autoplex responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Phil Wright Autoplex Team

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