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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
773 Reviews
Call Service Center (877) 897-0977

773 Reviews of Phil Wright Autoplex - Service Center

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September 18, 2023

Phil Wright Autoplex is consistently the best auto dealership I have ever done business with, both in sales and service. More

by Richard Nickols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig and Ashlyn.
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Sep 20, 2023 -

Phil Wright Autoplex responded

Richard, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Phil Wright Autoplex Team

September 16, 2023

Phil Wright has the best service department,Dwayne and staff are the best I have ever dealt with. All of their staff are super nice people,very knowledgeable! Terry Caston Jr. More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT.
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Sep 19, 2023 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

September 14, 2023

Staff is wonderful, they always take great care of us! They got me in and out in a timely manner More

by haleighrenae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk- the service dept
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Sep 15, 2023 -

Phil Wright Autoplex responded

Haleigh, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Phil Wright Autoplex Team

September 11, 2023

Always the best treatment around! Friendly, kind and considerate. Fantastic job repairing my car. This is a HUGE reason to shop here - treat you like family. More

by slh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne and Craig
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Sep 13, 2023 -

Phil Wright Autoplex responded

Thank you for your kind words. We feel our service department is what makes Phil Wright Autoplex special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Phil Wright Autoplex Team

September 10, 2023

Phil Wright has the best service department that I have ever dealt with. All of their staff are super nice people👍 More

by pamallison2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service
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Sep 12, 2023 -

Phil Wright Autoplex responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Phil Wright Autoplex Team

August 29, 2023

I feel like my first visit for this repair should have corrected the problem. I do believe the part they told me the second trip was actually the original problem because it was doing the same exact as it More

by VONJ62
Recommend Dealer
No
Employees Worked With
cant remember her name
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Aug 31, 2023 -

Phil Wright Autoplex responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

August 28, 2023

Did a great job repairing my vehicle and providing quality service on time and at estimated cost More

by PASTORJIMHUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
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Aug 31, 2023 -

Phil Wright Autoplex responded

Thank you for putting your trust in Phil Wright Autoplex! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Phil Wright Autoplex Team

August 27, 2023

My responsibility to have car towed in and no one called when car was done. More

by sabrinacollins13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Aug 29, 2023 -

Phil Wright Autoplex responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Phil Wright Autoplex Team

August 17, 2023

I love using the service dept for our service Dewayne and Kelly are very knowledgeable and can usually answer my questions More

by FIRECAPTAIN8068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne and Kelly in Service
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Aug 18, 2023 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

August 17, 2023

Phil Wright has a top notch service team fully capable of any needed repairs, Dwayne and his team meet the challange every time More

by DKAhrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne,Kellie, Scotty
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Aug 18, 2023 -

Phil Wright Autoplex responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Phil Wright Autoplex. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Phil Wright Autoplex Team

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