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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
807 Reviews

807 Reviews of Phil Wright Autoplex - Service Center

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June 01, 2025

Great Service as usual. Good diagnostic and repaired in a timely manner. Brian in Service is always on point. More

by LDEFILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
" Brian" Service Dept.
Jun 03, 2025 -

Phil Wright Autoplex responded

Thank you for sharing your positive experience with our team at Phil Wright Autoplex. We're glad to hear that everything went smoothly. Wish you well on the road ahead.

June 01, 2025

This minimum word is is ridiculous That being said the service I received was very good More

by workinghard50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback and high rating about the service at Phil Wright Autoplex. We appreciate your support.

June 01, 2025

Had radio problems and they replaced the battery cables and so far so good hopefully that fixed the problem but as far as vibrations go GM hasn’t found a fix for that or if they have they don’t want anybod More

by HARMRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Jun 03, 2025 -

Phil Wright Autoplex responded

Thanks for sharing your experience. If you have any more questions about the radio or other concerns, feel free to reach out to us at Phil Wright Autoplex.

May 14, 2025

I was called on the early Friday afternoon (5/9/2025) and informed my vehicle was complete and ready to be picked up. I informed the caller I was out of town and would there on Monday 5/12/2025. I was told More

by GARRY2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moises was my service advisor for the repairs.
May 27, 2025 -

Phil Wright Autoplex responded

Hello, Your feedback is important to us here, and I would appreciate the opportunity to discuss your feedback regarding your recent experience with our Service Department. I would like to address the communication regarding the readiness of your vehicle, the wait time you experienced, and the issue with the fuse cover panel. Please contact me directly at a time that is best for you. Thank you, Adam Stoffle, General Sales Manager (479) 968-1555 ; astoffle@philwrightautoplex.com

May 10, 2025

Great service & wonderful experience overall from the sales team. Would recommend 10/10. If you’re in the market for a used or new vehicle. Stop by & tell them Kelly sent you! More

by KELCHILD73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
kenect team
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Phil Wright Autoplex responded

We appreciate the recommendation and are glad our team could provide you with a wonderful experience at Phil Wright Autoplex. Wishing you many happy miles in your new vehicle.

May 04, 2025

Friendly staff. Good explanation of services needed. Always helpful with arranging transportation to and from home. Easy pickup of vehicle More

by DIXIELARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Wright
May 27, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We're glad to hear you found our services helpful and appreciated the transportation arrangement.

May 01, 2025

Price increase with no upfront change notice of 50% and then said it was a national price increase which was false More

by TERRYT63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
May 27, 2025 -

Phil Wright Autoplex responded

Hello, Your feedback is important to us here, and I would appreciate the opportunity to speak with you to address your feedback about your recent car-buying experience with our Sales Team and the level of customer care that you encountered. Please contact me directly at a time that is best for you. Thank you, Adam Stoffle, General Sales Manager (479) 968-1555 ; astoffle@philwrightautoplex.com

April 25, 2025

Such a great place to go for great service and if you want to get a new car More

by KAYANDRONGREER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Great service and a quick response goes a long way in this day and age, keep it up. More

by MONGOLILY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. David was a great help.
April 19, 2025

We had an issue with the phone charging system in the vehicle. They ordered parts and when the parts came in we scheduled to have them installed. When we dropped it off we added an oil change and tire ro More

by Mike Lacefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
1
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