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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
770 Reviews

770 Reviews of Phil Wright Autoplex - Service Center

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November 15, 2024

We went in for warranty work and they would not cover under warranty. Ended up having to pay them to get it to take to another dealer for the warranty work. Will not be doing business with this dealershi More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 18, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us, Kim. We understand your frustration regarding the warranty work and your decision to seek assistance elsewhere. We appreciate your feedback and will share it with our team. If you would like to discuss this matter further, please don’t hesitate to reach out to us. Sincerely, The Phil Wright Autoplex Team

November 08, 2024

Jake and the parts manager took care of me. They ordered new window for my front of truck 2019 GMC Denali had it put in by glass company. Did fantasticjob. Thank you for the profesional peo More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake and Parts Manager
Nov 12, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced fantastic service from our parts manager and that your new window was installed perfectly on your 2019 GMC Denali. At Phil Wright Autoplex, we pride ourselves on professionalism and quality service. We look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

November 03, 2024

I was traveling from Vermont to Arizona towing a fifth wheel RV when my transmission failed on I-40. I prayed for guidance and the next thing you know I’m off the interstate and I found Phil Wright Autop More

by GGALE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every One. Five stars
Nov 05, 2024 -

Phil Wright Autoplex responded

Thank you so much for sharing your experience! We're thrilled to hear that we could help you during your journey from Vermont to Arizona and get your truck back on the road so quickly. It's wonderful to know that our team at Phil Wright Autoplex provided you with the support and service you needed, including the loaner car. Your recommendation means a lot to us, and we hope to see you again in the future. Safe travels! Sincerely, The Phil Wright Autoplex Team

October 27, 2024

I have a radio issue that GM does not know how to fix! !!!! I was told it’s a software issue that has not been identified for at least a year. More

by larryandsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Oct 29, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand that this issue is frustrating, and it's concerning to hear about the ongoing software problem. At Phil Wright Autoplex, we are committed to resolving our customers' concerns efficiently. Our team will be happy to assist you as soon as a solution is identified. Your feedback is appreciated, and we look forward to working with you. Sincerely, The Phil Wright Autoplex Team

October 26, 2024

The associate that helped me was efficient, quick and knowledgeable. But, this happens every time I go to the Service Dept. I always get great service. BRAVO!!!!!! More

by cmdrnavy1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody 5 STARS
Oct 29, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that you consistently receive efficient and knowledgeable service from our team at Phil Wright Autoplex's Service Department. Your feedback means a lot to us, and we appreciate you recognizing our efforts. We look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

October 20, 2024

Nice and friendly staff. Quick service. Clean restrooms and waiting rooms. I will keep using them More

by PAUGILMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
Oct 22, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our staff and enjoyed the quick service at Phil Wright Autoplex. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

October 19, 2024

Service department was on time for software update in my truck and was complete in a short time More

by rdbutts67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 22, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that our service department was timely with the software update for your truck and that it was completed quickly. Your feedback means a lot to us at Phil Wright Autoplex, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

October 14, 2024

Was very easy to get the work done and they were very nice to me and friendly More

by jones.joe37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Joe! We’re thrilled to hear that you found it easy to get the work done at Phil Wright Autoplex and that our team was friendly and accommodating. We truly appreciate your feedback and look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

October 13, 2024

Always cordial and courteous. David was very thorough and all service, including a recall part replacement, was done in a timely manner. All body panel parts removed, in order to More

by RANDALLMSGALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, in the service department.
Oct 15, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We appreciate you taking the time to share your experience with Phil Wright Autoplex. It's great to hear that David provided thorough service and that everything was completed to your satisfaction. We look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

October 04, 2024

Very pleasant over the phone when making my oil change appointment. I asked that the cabin filters be checked and changed if needed. They rotated the tires, checked fluids etc. Turns out cabin filters wer More

by misslibra60.pe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave? GM Service Dept
Oct 07, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience over the phone and received great service during your oil change appointment at Phil Wright Autoplex. It’s wonderful that our team was able to check everything, including your cabin filters. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Phil Wright Autoplex Team

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