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Phil Wright Autoplex

Russellville, AR

Overview
Employees
Reviews
Vehicles
4.7
1,830 Reviews
At Phil Wright Autoplex in Russellville AR, our goal is to provide you with an excellent experience while you're shopping for your new or pre-owned vehicle. We have a wide array of Chevy, Buick, and GMC inventory. We will work with you to get the deal you are looking for today.
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3300 E Main St

Russellville, AR

72802

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Showing 1,830 reviews

January 09, 2025

They were nice enough to get us in since we were traveling. The service department said we needed a computer update to fix our transmission problem. They said it was fixed and they test drove it. I More

by DEANLANDON
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 10, 2025 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. I understand your frustration regarding the transmission issue with your vehicle. Your feedback is valuable and helps us uphold our standards at Phil Wright Autoplex. We encourage you to reach out to us directly so we can further address your concerns and work towards a solution. Sincerely, The Phil Wright Autoplex Team

January 07, 2025

Joe was a very nice salesman. Finance guy was nice as well. No hassle and easy to work with. More

by kchambless
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Alexander
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Jan 08, 2025 -

Phil Wright Autoplex responded

Thank you for your fantastic review! We’re thrilled to hear that you had a positive experience with our team at Phil Wright Autoplex. Our goal is to make the process as smooth as possible, and it’s great to know we met that for you. We look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

January 04, 2025

The service was great and the wait time short for my oil change and tire rotation. Staff is also very friendly and helpful. More

by kristi.robertson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who it was I worked with.
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Jan 06, 2025 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us at Phil Wright Autoplex. It's wonderful to know that our team's friendliness and efficiency made your oil change and tire rotation enjoyable. We look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

December 31, 2024

Purchasing is easy but service department is poorly managed. When I had an issue with truck my case was not handled effectively More

by dvservices2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We appreciate you mentioning the ease of purchasing at Phil Wright Autoplex. We understand your concerns about the service department, and it's important to us to address any issues effectively. Please feel free to reach out directly so we can discuss your experience further and work towards a resolution. We value your input and hope to improve your future experiences with us. Sincerely, The Phil Wright Autoplex Team

December 30, 2024

Don’t have an opinion based on this service. Took truck in for a safety recall on the tail gate. I have no idea what they did of if they did anything. Dropped truck off. Got a call it was don More

by jrandykeys
Recommend Dealer
Yes
Employees Worked With
Did interface with anyone.
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Jan 02, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We understand your concern regarding the lack of communication about the service performed on your truck for the safety recall. At Phil Wright Autoplex, we strive to keep our customers informed about necessary repairs and services. We encourage you to reach out to us for clarification on the work done during your visit. Your experience is important to us, and we appreciate your input as we aim to improve our service. Sincerely, The Phil Wright Autoplex Team

December 29, 2024

Wonderful experience working with John. Despite technical problems with GM, John was able to deliver what we wanted in a timely manner. More

by brandonhaynesenvironmental
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with John at Phil Wright Autoplex. It's great to know that he was able to assist you despite the technical challenges with GM. We appreciate your positive feedback and look forward to helping you again in the future! Sincerely, The Phil Wright Autoplex Team

December 29, 2024

Excellent service with professional personnel always on duty. My truck was ready within the time frame that was given me with several minutes to spare. I've always had this kind of experience with this d More

by JTODENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We truly appreciate your recognition of the excellent service and professionalism we strive for at Phil Wright Autoplex. It's great to hear that your truck was ready ahead of schedule and that you've consistently had positive experiences with us. We look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

December 26, 2024

The salesman was great,made sure he helped us as much as possible and made us feel comfortable. Also we’ve had bad experiences with finance managers before and had zero issues with this one! Will definitely More

by deltonnorvell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We’re thrilled to hear that our salesman provided you with great service and made you feel comfortable throughout the process. It's also great to know that you had a positive experience with our finance manager. We appreciate you considering Phil Wright Autoplex for your next purchase and look forward to assisting you again soon! Sincerely, The Phil Wright Autoplex Team

December 25, 2024

Excellent service every step of the way. Highly recommend! JD listened and cared and made sure we got the vehicle we needed. Already had vehicle detailed and ready to go before we even got t More

by amylhouston.13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy(sorry I forgot his name)
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Phil Wright Autoplex. It’s great to know that JD and our finance team took such good care of you and ensured you got the vehicle you needed. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

December 25, 2024

Awesome experience with friendly customer service! Made sure that all our questions were answered and our concerns met. More

by carlahampton38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hampton 5 stars
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words, Carla! We're thrilled to hear that you had an awesome experience at Phil Wright Autoplex. Our team is dedicated to providing friendly and attentive service, and we're glad we could address all your questions and concerns. We hope to see you again soon! Sincerely, The Phil Wright Autoplex Team

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