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Phil Wright Autoplex

Russellville, AR

Overview
Employees
Reviews
Vehicles
4.7
1,769 Reviews
At Phil Wright Autoplex in Russellville AR, our goal is to provide you with an excellent experience while you're shopping for your new or pre-owned vehicle. We have a wide array of Chevy, Buick, and GMC inventory. We will work with you to get the deal you are looking for today.
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3300 E Main St

Russellville, AR

72802

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Showing 1,769 reviews

December 31, 2024

Purchasing is easy but service department is poorly managed. When I had an issue with truck my case was not handled effectively More

by dvservices2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We appreciate you mentioning the ease of purchasing at Phil Wright Autoplex. We understand your concerns about the service department, and it's important to us to address any issues effectively. Please feel free to reach out directly so we can discuss your experience further and work towards a resolution. We value your input and hope to improve your future experiences with us. Sincerely, The Phil Wright Autoplex Team

December 30, 2024

Don’t have an opinion based on this service. Took truck in for a safety recall on the tail gate. I have no idea what they did of if they did anything. Dropped truck off. Got a call it was don More

by jrandykeys
Recommend Dealer
Yes
Employees Worked With
Did interface with anyone.
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Jan 02, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We understand your concern regarding the lack of communication about the service performed on your truck for the safety recall. At Phil Wright Autoplex, we strive to keep our customers informed about necessary repairs and services. We encourage you to reach out to us for clarification on the work done during your visit. Your experience is important to us, and we appreciate your input as we aim to improve our service. Sincerely, The Phil Wright Autoplex Team

December 29, 2024

We had our normal oil change and tire rotation. I came on time and they got me right in. In the past it took longer than normal but this time it was quick and I was completely satisfied. More

by Mike Lacefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you, Mike, for your wonderful review! We’re glad to hear that your recent oil change and tire rotation at Phil Wright Autoplex was quick and satisfying. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

December 29, 2024

Excellent service with professional personnel always on duty. My truck was ready within the time frame that was given me with several minutes to spare. I've always had this kind of experience with this d More

by JTODENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We truly appreciate your recognition of the excellent service and professionalism we strive for at Phil Wright Autoplex. It's great to hear that your truck was ready ahead of schedule and that you've consistently had positive experiences with us. We look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

December 29, 2024

Wonderful experience working with John. Despite technical problems with GM, John was able to deliver what we wanted in a timely manner. More

by brandon@haynesenvironmental.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with John at Phil Wright Autoplex. It's great to know that he was able to assist you despite the technical challenges with GM. We appreciate your positive feedback and look forward to helping you again in the future! Sincerely, The Phil Wright Autoplex Team

December 26, 2024

The salesman was great,made sure he helped us as much as possible and made us feel comfortable. Also we’ve had bad experiences with finance managers before and had zero issues with this one! Will definitely More

by deltonnorvell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We’re thrilled to hear that our salesman provided you with great service and made you feel comfortable throughout the process. It's also great to know that you had a positive experience with our finance manager. We appreciate you considering Phil Wright Autoplex for your next purchase and look forward to assisting you again soon! Sincerely, The Phil Wright Autoplex Team

December 25, 2024

Excellent service every step of the way. Highly recommend! JD listened and cared and made sure we got the vehicle we needed. Already had vehicle detailed and ready to go before we even got t More

by amylhouston.13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy(sorry I forgot his name)
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Phil Wright Autoplex. It’s great to know that JD and our finance team took such good care of you and ensured you got the vehicle you needed. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

December 25, 2024

Fantastic service and fantastic people. They always do a great job and in a timely manner. More

by JOHNDAVIDJONES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Reeves, Joe Hampton, Erick Garcia, Bryr Burton, Adair batista, Aaron Fregoso, James Jeffers, Zach delonte, Brian Stubbs,
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Phil Wright Autoplex. Our team takes great pride in providing excellent service in a timely manner, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

December 25, 2024

Awesome experience with friendly customer service! Made sure that all our questions were answered and our concerns met. More

by carlahampton38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hampton 5 stars
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words, Carla! We're thrilled to hear that you had an awesome experience at Phil Wright Autoplex. Our team is dedicated to providing friendly and attentive service, and we're glad we could address all your questions and concerns. We hope to see you again soon! Sincerely, The Phil Wright Autoplex Team

December 20, 2024

Everyone was very nice but we were there for 7 hours. 90% of it sitting around and waiting for one person or another to complete something. We walked in with our trade in, the title and exactly what truc More

by corie1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chance Manning
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We appreciate you sharing your experience with us. We understand that a 7-hour wait can be frustrating, especially when you had everything prepared for your transaction at Phil Wright Autoplex. We strive to improve our processes and your insights are valuable in helping us do so. If you'd like to discuss this further, please don't hesitate to reach out to us. Thank you again for your input. Sincerely, The Phil Wright Autoplex Team

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