Phil Smith Acura

AWESOME!! Bought an Acura RDX from here, and Terence Richardson was the best. He helped expedite the process and went well beyond in helping me purchase my new Bought an Acura RDX from here, and Terence Richardson was the best. He helped expedite the process and went well beyond in helping me purchase my new ride. The experience was pleasurable, no pressure, and FAST. I got an awesome deal, and was in and out of there in 20 minutes. I was coming from Jacksonville, FL, 4.5 hours away, and Terence had everything in order so I can be in and out on the road. Phil Smith Acura has the best prices, customer service, sales, and finance department, that met my needs. Overall GREAT EXPERIECE!! THANKS TERENCE!! Steve D. More

MDX LEASE We leased our second vehicle from Phil Smith this weekend. As always a great and stress free experience. Everyone at the dealership from Joey our sa We leased our second vehicle from Phil Smith this weekend. As always a great and stress free experience. Everyone at the dealership from Joey our sales rep to the finance manager could not have been any better. Professional, courteous, and helpful at every turn. We will be client's again in the future!!! More

Totally Disappointing Experience Purchasing a new vehicle should be a wonderful experience. No so at this dealership. We winter in Florida and thought it be a good idea to purchase a Purchasing a new vehicle should be a wonderful experience. No so at this dealership. We winter in Florida and thought it be a good idea to purchase a new automobile for the long ride back home to Massachusetts. Bought the car on March 28, 2016 and have not been able to insure or register it. Insurance company and state of Massachusetts demands were simple. To register the vehicle show us the window sticker, DMV-1 form and title and the car can be insured. You need to be insured to register the car. Sales tax must be paid of course. This dealership has not complied. Was told by the salesman two weeks ago that everything was all set and registration would be it the mail. Now I hear from the lady in charge of titles that it takes up to two months to register an out of state vehicle. When questioned as to the length of time the woman developed an attitude. Lied to, attitude, lack of being properly informed as to length of time to register vehicle leads to a very frustrating experience. Acura MDX is a really nice car just wish I could use it. More

Poor Customer Service Terrible. This dealership needs to be more friendlier to their customers. Our cars, are like our children. So they should not damage them! Thanks for Terrible. This dealership needs to be more friendlier to their customers. Our cars, are like our children. So they should not damage them! Thanks for reading this review. More

Clueless Service Center Took my car in to investigate leaking fluid. I told them I believed it was transmission fluid and explained some issues with rough gear shifting. Thei Took my car in to investigate leaking fluid. I told them I believed it was transmission fluid and explained some issues with rough gear shifting. Their mechanics quoted me $1888 to replace the rack and pinion along with the power steering pump. They never checked the transmission leak. Luckily only wasted $90 for the incorrect diagnostics. Ended up being a transmission seal. These people are Clueless! More

Took a chance This was a bittersweet transaction that turned out way sweet in the end. I requested a quote, MJ declined from giving it me over the phone or email. H This was a bittersweet transaction that turned out way sweet in the end. I requested a quote, MJ declined from giving it me over the phone or email. He wanted me to come in and promised his deal would be the best. Unfortunately, I live in Miami so it's not a quick thing. I ask again, he declined. Well the bottom line is I don't trust car dealerships out by me or for that matter even in North Miami, bad past experience (employees people speaking another language to managers, I guess they feel live close so they lie to only get me angry when I arrive, etc.) Well I don't know something pissed me off about MJ not giving me a quote but something also intrigued me, so I made the trip. I just have to say this, I will never doubt this MJ ever again, he did everything as promised and so professionally at that. He put me in an 2016 ILX Premium fully loaded, I think the sticker read $32k or $33k, paid the remaining 2 payments on my Honda Accord EXL, didn't cost me a thing out of pocket and the best part, I am paying less than deals Honda gave me, but better yet way less than the quotes I received from the other Acura places. My very close friend manages hedge funds and knows the number thing way better than I or probably the people working at dealerships, so I know I got a very good deal and I extremely happy with the new car. Thank you MJ and thank you Manger Guy with white hair (sorry I forgot your name). Thank you Phil Smith for having awesome people. I hope that they see this review. If you don't I did send a thank you card with my second Honda key, which I hope they received. To the people reading this review all I can say is this, I can't guarantee things will be the same for you, but for me it was well worth the initial aggravation of not getting a quote and definitely worth my trip. Did I mention that MJ is also a cutie, younger than I would have expected an internet manager to be. Take the chance and just go and see for yourself. Regards, Olga D. Gold More

NEVER RETURNING TERRIBLE. NO ONE HELPS YOU, PLACE LOOKS DATED AND DIRTY. I COULD NEVER DO BUSINESS NOW. I HAVE BEEN TO LESS EXPENSIVE CAR DEALERSHIPS THAT AND GOT T TERRIBLE. NO ONE HELPS YOU, PLACE LOOKS DATED AND DIRTY. I COULD NEVER DO BUSINESS NOW. I HAVE BEEN TO LESS EXPENSIVE CAR DEALERSHIPS THAT AND GOT TREATED BETTER More

Without a doubt, the most seamless car–buying experience Without a doubt, the most seamless car–buying experiences I've ever had. Dealt with both Seth and MJ (both of whom were insanely prompt and helpful) Without a doubt, the most seamless car–buying experiences I've ever had. Dealt with both Seth and MJ (both of whom were insanely prompt and helpful) without a hitch. After settling on a good/aggressive price for our trade–in, we drove down about 5 hours and are thrilled with our RDX. Looks like we'll be using Phil Smith Acura for all Acura purchases :) More

Simply the best! My recent visit at Phil Smith Acura was wonderful. Thanks to M.J he was super friendly and helpful. He made the process of car buying super easy . He My recent visit at Phil Smith Acura was wonderful. Thanks to M.J he was super friendly and helpful. He made the process of car buying super easy . He has an excellent personality; which kept me laughing. Even after I purchased my car he has called and emailed me multiple times to see how things are going with the car. Now that's excellent customer service. I would definitely recommend anyone who plans on visiting this dealership ask for him. M.J you are the best!!!!! Thanks again for everything. More

Try to get new MDX I went in to lease a new MDX . They refused to honor national Acura lease offer saying it doesn't exist and after I proved them they tried to change i I went in to lease a new MDX . They refused to honor national Acura lease offer saying it doesn't exist and after I proved them they tried to change it, Avoid especially the manager, very rude person. More