Phil Long Kia of Motor City

Vehicle Destroyed The dealership destroyed my vehicle by leaving the timing belt cover off upon return. 22 days later the timing belt shredded. No accountability from The dealership destroyed my vehicle by leaving the timing belt cover off upon return. 22 days later the timing belt shredded. No accountability from them! More

Excellent Took my Kia in for an oil leak and it was covered under warranty and was taken care of quickly! Ty was very friendly and informative and updated me wh Took my Kia in for an oil leak and it was covered under warranty and was taken care of quickly! Ty was very friendly and informative and updated me when needed! More

The service team is always amazing! They’ve taken care of me for almost a decade! My Kia needed a small cosmetic repair which was the reason for my appointment. Someone had scratched my car pulling out of a me for almost a decade! My Kia needed a small cosmetic repair which was the reason for my appointment. Someone had scratched my car pulling out of a parking spot. The guys at Kia buffed it out saving me a lot of time and money! More

Well done! Jonathan was on time; very friendly. I also found Jonathan very honest as well. Jonathan is young but quite knowledgeable about the KIA. I think he Jonathan was on time; very friendly. I also found Jonathan very honest as well. Jonathan is young but quite knowledgeable about the KIA. I think he is an excellent addition to the staff. More

Excellent! Got me in for service on time and out on time. Had a tire damaged and they got me in, quoted price for new tires that's what I paid. No surprises. Got me in for service on time and out on time. Had a tire damaged and they got me in, quoted price for new tires that's what I paid. No surprises. More

Sorento Maintenance Great maintenance team. Timely, cost effective maintenance. Great at inspecting car and letting you know what upcoming work may be needed to keep ca Great maintenance team. Timely, cost effective maintenance. Great at inspecting car and letting you know what upcoming work may be needed to keep car in top condition. More

Jonathan was very helpful and my oil change was so quick. He addressed all my other concerns as well. The lounge was very nice and I was able to relax a bit. He addressed all my other concerns as well. The lounge was very nice and I was able to relax a bit. More

Couldn’t be happier with this dealer. We live in rural Colorado and Phil Long is 100 miles away, but they took such good care of us during the sales process and our first scheduled service that we drive r Colorado and Phil Long is 100 miles away, but they took such good care of us during the sales process and our first scheduled service that we drive right past the Kia dealer only 40 miles away. Great service, great team. We’re loyal to them. More

Beware! Make sure to ask what is not included in purchase! Well, once you've paid cash for a vehicle, forget about anyone helping you with anything that they forgot to disclose! For example, Unbeknownst to m Well, once you've paid cash for a vehicle, forget about anyone helping you with anything that they forgot to disclose! For example, Unbeknownst to me, my car didn't come with a second key or valet key which was never disclosed to me. When I asked about this when picking the car up, I was then told there wasn't one. But... I could have a Ford Dealership make one for me to the tune of $390. I asked to have the driver's door access code, which was again, not provided nor was the Ford Owner's card in any of the paperwork (where the access code would have been). After waiting 3 weeks for someone to get back to me about a code, I called again and was told I would have to take it to a Ford dealership and MAYBE they could help discover the current code or reprogram a new one for me. I was told I would be able to register my car about 10 business days after purchase. At 21 business days after purchase, my vehicle information has still not been sent to the Colorado Department of Motor Vehicles. Seems, my paperwork is/was "misplaced." Exceptionally unhelpful! I won't ever go back here. More

Excellent care, prompt service and report on any issues. video of undercarriage was nice plus. Excellent care, prompt service and report on any issues. video of undercarriage was nice plu video of undercarriage was nice plus. Excellent care, prompt service and report on any issues. video of undercarriage was nice plu More