Phil Long Kia of Motor City

Kia was very helpful in communicating process and keeping us informed of repairs. Ty was thorough and strives to deliver great customer service. Made sure our questions were answered and that we were satisf us informed of repairs. Ty was thorough and strives to deliver great customer service. Made sure our questions were answered and that we were satisfied before leaving the dealership. More

I had the best experience buying a new Kia. I worked with Charles and Adam. Charles was even able to bring in the exact car I wanted. It was actually an enjoyable experience and I felt like I got a go with Charles and Adam. Charles was even able to bring in the exact car I wanted. It was actually an enjoyable experience and I felt like I got a good deal without being pressured. More

Phil Long Kia of Colorado Springs worst dealership and sales experience ever. Buyer beware, this dealership and their sales team have zero integrity, and the sales management is clearly training their sa sales experience ever. Buyer beware, this dealership and their sales team have zero integrity, and the sales management is clearly training their sales associates some very fraudulent practices. I recently called on a Kia Telluride that they showed in inventory, their phone sales associate did inform me that this specific vehicle had been sold a couple days prior and then shared some additional vehicles that they did have in stock. It turned out there was another vehicle that would likely fit our needs and I was able to pull the window sticker down from their website for details, MSRP, and their asking price which was roughly a thousand over MSRP. The phone sales associate conveniently had no knowledge of anything other than what vehicles were on the lot and focused on pushing us to come down to the dealership to see the vehicle. I wasn’t overly concerned as I know there are sometimes dealer handling and prep charges and the 1K seemed fairly reasonable if the car would meet all of our requirements. That said we are cash buyers and ready to buy the vehicle immediately, so my wife and I rearranged our schedules to drive 75 miles down to the dealership that day. We had already researched and drove this specific vehicle and knew exactly what we wanted, so it took approximately 10 minutes after we arrived to look over the vehicle and decide that we were ready to purchase the vehicle. Sadly after the associate walked us back into the dealership to speak with the Sales Manager, we were quickly shocked when they explained that this vehicle was in great demand so there would be a market adjustment to the price. After biting my tongue, I continued to listen as they began to explain a $15K (thousand) markup over MSRP. The conversation was quickly shortened as I explained that was unacceptable and we would have never drove 150 miles and 3 hours round trip if we had known they were going to play these games. Additionally to my surprise, there was absolutely no concern on their part regarding our discontent and they happily watched us walk out the door and leave. I would never recommend Phil Long Kia of Colorado Springs to anyone, as their complete lack of integrity and professionalism is very obvious. I hope this review saves many people a lot of wasted time and disappointment, and I would highly suggest you focus on working with other dealerships if/when you’re in the market for a vehicle. Sincerely, Justin D. More

The staff is always courteous and professional. Very detailed and informative. Although I never indulge, I think it’s a nice touch that there are snacks in the waiting area. The restroom is always clean detailed and informative. Although I never indulge, I think it’s a nice touch that there are snacks in the waiting area. The restroom is always clean. More

From sales to service my experience with Phil Long Kia has been wonderful. The young man that helped me this past Saturday 12/5, 10:00AM with my regular maintenance was very knowledgeable and polite. Th has been wonderful. The young man that helped me this past Saturday 12/5, 10:00AM with my regular maintenance was very knowledgeable and polite. The same young man in service sold me the coupon book, so my oil change and tire rotation was a not additional cost. More

Anthoney was very pleasant to work with. He kept me informed through all phases of our transaction Would recommend him as a salesperson to work with for any future purchases. informed through all phases of our transaction Would recommend him as a salesperson to work with for any future purchases. More

Quick and friendly service by the staff. Kept me well informed about the condition of my vehicle and made me aware of some Normal Maintenance Schedule items that needed to be performed. informed about the condition of my vehicle and made me aware of some Normal Maintenance Schedule items that needed to be performed. More

Quick and friendly service by the staff. Kept me well in formed about the condition of my vehicle and made me aware of upcoming parts/service. formed about the condition of my vehicle and made me aware of upcoming parts/service. More

Jonathon was excellent. Painless. I mentioned that a tire light was starting to come on and he said the technicians found nothing when they rotated the tires but to call back if the light does on again as it light was starting to come on and he said the technicians found nothing when they rotated the tires but to call back if the light does on again as it may be a nail that they couldn't see. It has so I will be calling back to set an appointment. More

Anthoney was very helpful and friendly! I woild highly recommend going to phil long kia of colorado springs motor city! They made the buying process easy! recommend going to phil long kia of colorado springs motor city! They made the buying process easy! More