Phil Long Hyundai of Motor City

Came in and saw 3 cars. All 3 cars were dirty with 2 of the 3 being extracted dirty. We bought the less dirty one with the best body and asked for it to be cleaned. There wa All 3 cars were dirty with 2 of the 3 being extracted dirty. We bought the less dirty one with the best body and asked for it to be cleaned. There was beach sand all throughout the car, large dust bunnies in the vents, stains on the roof, dead moths in the center console. They said they’d clean it. 6 plus hours later we were signing papers and they said they’d had a cleaner in it the entire time. We funky get the car and they didn’t even try. Everything was still there from the sand to the dead moths. But at this point by 2 kids were tired and hungry. It was pass 3pm and we had been there since 9am. Then on our way home I noticed they charged us for a warranty package we hadn’t wanted and had to return to get that resorted out. More

UPDATE: Luis called me shortly after I posted my original review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be re review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be replaced and has made this situation right. However, it shouldn't have taken me posting a bad review for this situation to be sorted. I have been left with a soured opinion of this dealership and stand by my 1 star reviews of all the other employees I interacted with during my experience except for Luis. Only one person being willing to do the right thing is not enough to change my opinion. I will not return to make a purchase from this dealership again in the future nor do I recommend anyone work with Josiah to make a purchase here. An entire dealership full of snakes. Josiah Richardson and Zachary Wessler sold me a Certified Pre-Owned Palisade on 05/17/25. The windshield was cracked and I was assured by both Josiah and Zach that the windshield would be fixed. It wasn't. When I picked up the vehicle the windshield is still cracked ad the dealership refuses to do anything to fix it. They claim that they "filled" the cracked on the outside to prevent it from spreading further however they will not fix the entirely still visible crack on the inside. They basically threw a bandaid on instead of replacing the windshield because the car was already sold, they're cheap, and this whole dealership is a den of snakes. Josiah has been zero help since completing the purchase. I spoke with Christopher Sandy and Kevin Thomas about the issue. Chris was rude and no help at all. Kevin said, "well is there a number we can just write you a check to replace the windshield at a later time." After that comment, just take accountability and replace the windshield now. Called Luis Cremidis and left a voicemail because he's the sales manager. Luis never even bothered to return my call. Chad Turner the pre-owned sales manager is always unavailable and when he is at the dealership refuses to talk on the phone. Chad signed off on the "fill" of the windshield and decided that leaving the windshield cracked was perfectly acceptable. After completing the purchase my experience with this dealership and majority of its staff has been unacceptable and unprofessional. They sold us a vehicle with a cracked windshield with the assurance it would be fixed and now refuse to fix it. More

It’s mid they barely talk to you. They never get back to you as soon as you text their number They never get back to you as soon as you text their number More

I brought my carbon for its first oil change since I bought it in October. Tree hey messed up with the oil filter canister and all the oil leaked out of my car bought it in October. Tree hey messed up with the oil filter canister and all the oil leaked out of my car More

Alec was great. The car we ended up buying is Alec who suggested it because we were there for another car and that one was sold. He was patient, listened to question The car we ended up buying is Alec who suggested it because we were there for another car and that one was sold. He was patient, listened to question answered them or found answers to our questions. He's been available whenever we need him. More