Phil Long Hyundai of Motor City

UPDATE: Luis called me shortly after I posted my original review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be re review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be replaced and has made this situation right. However, it shouldn't have taken me posting a bad review for this situation to be sorted. I have been left with a soured opinion of this dealership and stand by my 1 star reviews of all the other employees I interacted with during my experience except for Luis. Only one person being willing to do the right thing is not enough to change my opinion. I will not return to make a purchase from this dealership again in the future nor do I recommend anyone work with Josiah to make a purchase here. An entire dealership full of snakes. Josiah Richardson and Zachary Wessler sold me a Certified Pre-Owned Palisade on 05/17/25. The windshield was cracked and I was assured by both Josiah and Zach that the windshield would be fixed. It wasn't. When I picked up the vehicle the windshield is still cracked ad the dealership refuses to do anything to fix it. They claim that they "filled" the cracked on the outside to prevent it from spreading further however they will not fix the entirely still visible crack on the inside. They basically threw a bandaid on instead of replacing the windshield because the car was already sold, they're cheap, and this whole dealership is a den of snakes. Josiah has been zero help since completing the purchase. I spoke with Christopher Sandy and Kevin Thomas about the issue. Chris was rude and no help at all. Kevin said, "well is there a number we can just write you a check to replace the windshield at a later time." After that comment, just take accountability and replace the windshield now. Called Luis Cremidis and left a voicemail because he's the sales manager. Luis never even bothered to return my call. Chad Turner the pre-owned sales manager is always unavailable and when he is at the dealership refuses to talk on the phone. Chad signed off on the "fill" of the windshield and decided that leaving the windshield cracked was perfectly acceptable. After completing the purchase my experience with this dealership and majority of its staff has been unacceptable and unprofessional. They sold us a vehicle with a cracked windshield with the assurance it would be fixed and now refuse to fix it. More

It’s mid they barely talk to you. They never get back to you as soon as you text their number They never get back to you as soon as you text their number More

I brought my carbon for its first oil change since I bought it in October. Tree hey messed up with the oil filter canister and all the oil leaked out of my car bought it in October. Tree hey messed up with the oil filter canister and all the oil leaked out of my car More

2025 Santa Cruz wouldn't start, only 850 miles on vehicle. Was determined to be battery issue. Went to dealer to have battery replaced. Was charged $378.00 for new battery, should have been replaced vehicle. Was determined to be battery issue. Went to dealer to have battery replaced. Was charged $378.00 for new battery, should have been replaced at no charge under vehicle warranty. Very disappointed, probably will take vehicle to different dealer for service or other issue. More

Gave me papers to sign for the wrong car. Told me I wouldn't need a down payment then an hour later they come back saying I need a $2,000 down payment. Definitely an experience I didn't want. Told me I wouldn't need a down payment then an hour later they come back saying I need a $2,000 down payment. Definitely an experience I didn't want. Wont be coming back to purchase a vehicle More

Everyone was great and friendly. However the wait time for financing took almost 3 and 1/2 hours which was insane. Also my credit was ran at least 12 time which is also a bit much. O However the wait time for financing took almost 3 and 1/2 hours which was insane. Also my credit was ran at least 12 time which is also a bit much. Other than that it was an ok experience. More