Phil Long Hyundai of Chapel Hills - Service Center

Terrible Experience with this dealership I would not recommend this dealership to anyone. Extremely poor customer service from the General Manager of the dealership, Dan Jonuska, who wouldn' I would not recommend this dealership to anyone. Extremely poor customer service from the General Manager of the dealership, Dan Jonuska, who wouldn't even reply to an email or return a phone call, to the service manager, Jeff Brown, who was next to impossible to reach and unwilling to deal with problems with their service department. I had heard through the community that the Phil Long dealership had a reputation of poor customer service and they didn't disappoint! More

Trying to get my car fixed :-( Bought my 2012 towards the end of 2011. The workers are overall friendly. I have been having trouble with my car starting. First I was told nothing Bought my 2012 towards the end of 2011. The workers are overall friendly. I have been having trouble with my car starting. First I was told nothing was wrong with my car, then when I had to be towed in I was told it wasn't the starter it was the battery. Funny that all my lights came on even though I was told I had a dead battery. Then when it happened again I was told it was my starter, even though a couple of months prior my starter was fine. I brought my car in on 29 Nov and had my starter changed. I have had this happen again to my car 10 times since 29 Nov. In the last three days, I have actually had my car not start. I have had to push my starter button about 15 times before it starts. I called Marty at Hyundai at 0730 and told him the whole story yet again. He said he would get right back to me and took my number down. I was hoping I would get to bring my car in and get a loaner so they could finally fix my car. At 1000 I called back and Marty immediatley transfer me to another rep. I had to tell my story yet again. By this time I was getting very frustrated. The rep kept telling me to calm down. If you had been trying to get your vehicle fixed for close to 8 months and really haven't been getting any help, you would be very frustrated. I was told to bring it on my lunch time and let them take a quick look at it. If you haven't been able to fix this problem in the four or five times I have brought it in what makes you think a quick look on my lunch hour will fix my car. Still don't have an appointment to bring it in. I do love my car and want another Hyundia to pass this one on to my daughter but I think I will go to the south side next time. I don't like posting negative comments but when your not getting the help you are asking for, I think others should know. I challange the General Manager to call me. More

The customer service was great, lots of big smiles, but that's usually the case when a woman walks into a service department. They brought the full recommendation of services list, but weren't pushy about that's usually the case when a woman walks into a service department. They brought the full recommendation of services list, but weren't pushy about it. Some of the ways in which it was delivered I didn't appreciate, but it was typical sales things, nothing uncalled for. The mechanic, Nick, was very helpful and not condescending, which was nice for a change. Mike, the service writer, was patient, very friendly, and when I had a problem, he dealt with it well. I gave lower stars for overall mainly because of some issues I had with Hyundai and not necessarily the dealership. I loved my Elantra immensely a few days ago, I love it quite a bit less today. The dealership did work with me on a couple of things and I appreciate that. I'm still wondering if maybe a little more could have been done, but it's hard to know. The price for what I had done seemed fair, but I could have easily walked out with a pretty tremendous bill as well. I may have gotten off a little easier because of an unusually long wait too. (My second visit was very quick.) The prices on most of the individual items didn't seem bad, it was just a long list. To be fair, that is partly my fault as well. Again, most of my gripe is not with the recommendations, but the way they are presented. I have never gone anywhere that isn't an issue though. It can be exhausting getting work done and always feeling like you need to figure out what's going on so you don't get overcharged or have unnecessary work done. If you are involved in what happens to your vehicle I think this could be a good place to go, however, if you don't want to have to wade through everything they toss at you, it might not be. Print off the online coupons before you go, they help. If you go regularly, I get the feeling they would treat you well here, if nothing else, because they must have high pressure for customer service. I'm not sure if I'll be testing that theory or not. I'll update my rating if I do! More

Marty from service department rude, I may be female but you don't get to talk to me in a demeaning tone. I will never go back there. you don't get to talk to me in a demeaning tone. I will never go back there. More