Phil Long Hyundai of Chapel Hills - Service Center

A few weeks ago I went to Phil Long - Chapel Hills to discuss my concerns about my 2022 Hyundai Elantra car/specifically my transmissions. I went into the service center and was first greeted by Virginia discuss my concerns about my 2022 Hyundai Elantra car/specifically my transmissions. I went into the service center and was first greeted by Virginia . I explained my issue and she said that they won’t take a look at my car unless the engine light was on..after me being persistent, she sent Liz She has brown hair that is short and lots of tattoos, she’s at the service desk)my way. I let her and explained the same situation— I’d like a diagnostic check on my car. Short story, she refused to even scan my car for any pending codes or DTC codes because “if the engine light is not on, we will not scan” it was a super dismissive situation. Along with her tone My car is having accelerating issues, it’s super jerky when trying to get up to speed. and roughness and she said she will not look diagnose my car unless there’s a light on. I’ve talked to other mechanics and they said that is incorrect. That left a bad taste in my mouth because when a customer reports something wrong with their car, you should look into it. This is super disappointing because I’ve been going to PL Chapel Hills since 2022 and I’ve had nothing but good service. I definitely won’t be returning and PL Motor City stated they are more than happy to take a look. I also mentioned to the service advisor that I have warranty still on my car and she refused to address that issue (powertrain, etc) the pending issues could potentially cover what’s going on with my car considering that this is a known issue with 2022 Hyundai Elantras and their Transmissions . More

The absolute worst communication I have ever experienced from a service department. Highly recommend using a different dealership for any level of service in the future. Be aware of damage to your vehicle a from a service department. Highly recommend using a different dealership for any level of service in the future. Be aware of damage to your vehicle after service if you do use them. More

My husband recently had his 2017 Sonata serviced here. The dealership had us drop off the vehicle on Saturday, January 9th. His service advisor, Kevin stated that the car would be looked at on Monday o The dealership had us drop off the vehicle on Saturday, January 9th. His service advisor, Kevin stated that the car would be looked at on Monday or Tuesday and if it was going to take more than a couple days they would provide a loaner. My husband checked in with Kevin that Wednesday, January 13th. Kevin at that time through text message stated that the car had been driven but “they could not find out the problem”. So we once again waited several days and my husband reached back out. This time he spoke to Chuck on Friday, January 15th. Chuck stated that the car had not even been looked at yet and that no loaner would be provided as “they only have one.” It had sat at their service department nearly a week and not even looked at! To add insult to injury Kevin had blatantly lied to us about it stating it had. Chuck promised the car would be looked at the following Monday. Monday, January 18th came and went without a call. Finally, my husband called them again on Tuesday, January 19th. They told him the problem with the car, quoted him $220 to repair it and said they would let him know when it was ready to be picked up. Finally, today January 23rd the car was ready. My husband went in to pick it up and was shocked to receive a bill of over $500. The $220 they quoted was only labor alone, they obviously did not feel it necessary to accurately and honestly quote the repair cost. If that wasn’t bad enough they had also performed maintenance that was never authorized. At least they showed some basic decency and removed the cost of this. In short, if you want your car to sit in storage at their service department, you want to be lied to about the status of your vehicle, you want to be lied to about the cost of your service, and you want them to do unauthorized maintenance then this is the place for you. However, as none of those things appeal to me as a consumer my husband and I will be making the commute up to Arapahoe Hyundai for all future service needs. More

When we first go to the dealership Nadine met us first. She found the Truck we saw online and had it brought to us. She was amazing and so welcoming and sweet. The salesman was with another customer so she She found the Truck we saw online and had it brought to us. She was amazing and so welcoming and sweet. The salesman was with another customer so she got us started and on our test drive. When we got back she introduced us to Bobby. Bobby is from Romania, him and my husband bonded over international travel and he was so freaking nice!!! We talked about my cars trade in value and Bobby brought Scott over who was equally as awesome as Bobby and Nadine. We were three for three on awesome sales people who were genuine and fun, and pleasant people. I’ve dealt with many dealerships, usually xxxxxxx, not here. This was the best car buying experience I have ever encountered in my life. We drove 70 miles from north east Denver to Colorado Springs to see a specific truck, and we were met with people I wanted to go out for a drink with after. If you are looking for. New or used vehicle, ask for the three musketeers, Nadine, Bobby and Scott. I’m not even lying, best service I’ve ever had looking and buying a vehicle. More

Angelo and nadine did a amazing job helping me get my car!! Thry were nice heloful and made it very easy to get the deal done car!! Thry were nice heloful and made it very easy to get the deal done More

VERY GOOD EXPERANCE VERY NICE PEOPLE TO DEAL WITH I HAVE BEEN IN FOR SERVICE TWICE NOW AND MARTY HAS BEEN GREAT. HE KEPT ME INFORMED AND HAD MY VEHICLE READY ON TIME. VERY NICE PEOPLE TO DEAL WITH I HAVE BEEN IN FOR SERVICE TWICE NOW AND MARTY HAS BEEN GREAT. HE KEPT ME INFORMED AND HAD MY VEHICLE READY ON TIME. THANK YOU WHIT STRATTON More

reliable , friendly, and dealership quality service I buy the Phil Long coupon service book every year, especially on Black Friday special.. So I get all my vehicles properly maintained with dealership I buy the Phil Long coupon service book every year, especially on Black Friday special.. So I get all my vehicles properly maintained with dealership quality and great prices.. one of many of Marty's recommendations.. Marty Stinett is the best service manager I have had the pleasure of working with always makes sure my vehicles are properly and timely done .. and informs me of any specials or recommendations that may apply to me. Very satisfied customer.. More