Phil Long Glenwood Springs Subaru

They are easy to communicate , very friendly, helpful and informative about all your car issues. informative about all your car issues. More

Got me in and out as promised. However, when I received the Estimate, the tech neglected to include the labor cost. My fault for not noticing. However, when I received the Estimate, the tech neglected to include the labor cost. My fault for not noticing. More

Polite, personable, efficient. I liked everything but the cost. I feel I should get credit for the equity I had in my first lease and that it should be applied to the next lease. I liked everything but the cost. I feel I should get credit for the equity I had in my first lease and that it should be applied to the next lease. Like the product, like the service. More

Good buying experience. Give Roy and Stephanie a raise👍 Dealer ship needs work in service department. Not very happy people Give Roy and Stephanie a raise👍 Dealer ship needs work in service department. Not very happy people More

We bought our Outback from this dealership earlier this year. Took it in for the 1st oil change. At check-in bumper-to-bumper photos were taken of the vehicle. When we picked the car up three significant c year. Took it in for the 1st oil change. At check-in bumper-to-bumper photos were taken of the vehicle. When we picked the car up three significant cracks were visible on the windshield measuring approximately 5" each. Dealership claimed we must have had a chip that caused the cracks to appear during service. WHAT??? The dealership manager had the audacity to state "It's Colorado, everyone gets broken windshields". Odd that our 5 year old Mercedes SUV has never had a chip or crack. I should have checked reviews before having the vehicle serviced here. My bad never to be repeated. More

Knowledgeable, kind, relaxed salesmanship (saleswomanship). They were very patient with all our questions. And these are the best cars on the planet, IMO! Thank you, Subaru. (saleswomanship). They were very patient with all our questions. And these are the best cars on the planet, IMO! Thank you, Subaru. More

Their service department is terrible. They add services that you didn’t request and don’t complete the job you did request. They add services that you didn’t request and don’t complete the job you did request. More

Had an appointment at 9:30 to replace tires. Said I’d be waiting in the lobby getting some work done. They didn’t even start until 12:30 the paperwork literally had written across the top to do Said I’d be waiting in the lobby getting some work done. They didn’t even start until 12:30 the paperwork literally had written across the top to do at 12:30 and didn’t leave until 1:30. What’s the point of making an appointment then????? So ridiculous. Can’t keep staff at the service desks either, no one ever answers the phone you have to go in to get scheduled. And always seem to find some major fix that’s needed on one inspection then it passes with flying colors on the same item the following inspection without having fixed the supposed “problem”. Inventing issues perhaps to drum up business? Makes you wonder… Worst customer service ever. More

Spent hours there for an oil change and diagnostic work on the intermittent failing of my hatch opening. In that time they did not complete an air filter and cabin filter replacement which they determined on the intermittent failing of my hatch opening. In that time they did not complete an air filter and cabin filter replacement which they determined both needed to be changed, nor did they figure out what is wrong with the hatch. Just another frustrating visit to the service department. This will be the last Subaru I buy because of the service department. More

Phil Long Subaru does a great job. They try and have me in and out as quickly as possible. The mechanics are great and they take very good care of my Servicing the Subaru Forrester. They try and have me in and out as quickly as possible. The mechanics are great and they take very good care of my Servicing the Subaru Forrester. They rotated the tires, checked out all the mechanics on the car and I feel very good at having bought my Subaru from them. This car is fantastic on gas mileage. Never had a vehicle that had this good of gas mileage. I love this Subaru I had one many years ago. Wasn't this good on Gas Mileage. I love the lady that sold me this Subaru. More