Phil Long Ford of Denver - Service Center

We paid our hard earned money to purchase the premium maintenance package. The last time I took it in for squeaky breaks. The lady that helped me in the morning and said she understood the issue and we w maintenance package. The last time I took it in for squeaky breaks. The lady that helped me in the morning and said she understood the issue and we would take care of it, calls me at noon and forgets who I am. She proceeds to sell me new break pads and says that Ford recommends them between 4 and 5 mm. Would you like us to do them sir, she said. I said are they not covered by my premium maintenance package? She then stopped talking to me for 45 minutes and then comes back and says uh yeah yours will not be covered until they reach 3 to 4 mm. So the public is sold break pads between 4 and 5 mm and we that ignorantly purchased the “Premium Maintenance Package “ for thousands have to wait for more possible damage! Ridiculous and completely predatory. I’m very discounted with Ford especially Phil Long! More

Complicated times. Complicated cars. Repaired under warranty. Very knowledgeable service people. Scheduling a little problematic, because of short handed on technicians. 2 years ago I would have com warranty. Very knowledgeable service people. Scheduling a little problematic, because of short handed on technicians. 2 years ago I would have complained, but not now. There all working as hard as they can. More

Excellent service, again, from Eugene Katze. This guy is so intent on taking care of my every concern. He's a real compliment to your organization. Just the BEST! so intent on taking care of my every concern. He's a real compliment to your organization. Just the BEST! More

Mark Kaplan and Walter Banks worked in tandem in helping us sell our Toyota Tacoma TRD4x4 pick up truck. The experience was sesmless. us sell our Toyota Tacoma TRD4x4 pick up truck. The experience was sesmless. More

People are friendly They take care of you when you need People are friendly They take care of you when you need a car to drive. People are friendly They take care of you when you need a car to drive. More

Best service ever! Quick and affordable. As always! Love working with Dwayne and Don. Very trustworthy. working with Dwayne and Don. Very trustworthy. More

Friendly, kept me informed and fair price. Great staff and Service Manager Steve Martindale followed up with email. Service was done very timely as well. and Service Manager Steve Martindale followed up with email. Service was done very timely as well. More

Was at the parts department and the gentlemen was too pre occupied to even help me. I have had good service before with the lady who works behind the counter, unfortunately, this was not the case today. He occupied to even help me. I have had good service before with the lady who works behind the counter, unfortunately, this was not the case today. He was just not having trying to even acknowledge any customers. More

service was great. service writer Eugene was oustandi requestng. There was no waiting, I pulled right in and Eugene wrote up my work request right away. Told him I would wait on the service at the dea requestng. There was no waiting, I pulled right in and Eugene wrote up my work request right away. Told him I would wait on the service at the dealership. Eugene kept me informed as to the status of my service. The work was completed exactly at the time quoted. More

We experienced extremely poor service; we had to wait 4 HOURS to get our truck serviced. I would NOT recommend this service to anyone else. HOURS to get our truck serviced. I would NOT recommend this service to anyone else. More