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Phil Long Ford of Denver - Service Center

Denver, CO

3.9
489 Reviews

489 Reviews of Phil Long Ford of Denver - Service Center

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February 11, 2022

It was gray I’ll be back my service was fast and everything was fixed right the first time and everyone was friendly to me More

by ericleeluther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2022 -

Phil Long Ford of Denver responded

Our team strives to provide experiences like the one you described to every customer so we are glad we made that happen for you. Please let us know if you need anything more, we are happy to assist.

February 04, 2022

Best service team in thre Region. I know when I bring my Car to Phil Long it will be fixed right and on time! More

by David Hines
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Phil Long Ford of Denver responded

Thank you David for the kind words. We are honored to have wonderful customers like you to work for. Until next time, take care!

January 19, 2022

Phil Long Ford is a pleasure to go to. I have never had an issue with their service, and IF I have to wait for an oil change, their waiting room is very nice and clean with free cold water, popcorn, vendin More

by RJSmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martindale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsie
Jan 20, 2022 -

Phil Long Ford of Denver responded

We appreciate your feedback and continued support. See you again soon!

January 07, 2022

The service was excellent and the waiting time was less than I expected. Professional staff. More

by Mika911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2022 -

Phil Long Ford of Denver responded

so happy to hear your visit with us was better than expected. Should an issue arise, reach out, we are more than happy to help. Take Care!

January 06, 2022

It took 5 hours to replace a battery and brake pads. Mechanic broke an emergency brake shoe during the install and I was charged for the replacement part. Poor communication during visit. Service adviso More

by buffster32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacleen
Jan 06, 2022 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this feedback. We are sorry that we let you down during this visit. When you have time please give us a call @ 303-933-5530 so that we may discuss this.

January 06, 2022

Told me two hours, done in an hour. Always a good thing. Service desk effecient More

by ronmarti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Phil Long Ford of Denver responded

Thank you for the great review. We always like it when we can deliver quicker then expected. If there is anything more we can do please let us know. We are happy to assist.

January 01, 2022

Garry was able to get my truck in and checked out, I really appreciate the good service. Thank you More

by hjyork
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Garry Warren
Jan 01, 2022 -

Phil Long Ford of Denver responded

Our goal is always your 100% satisfaction. So happy we were able to accommodate you quickly on this visit. If there is anything more we can do to assist please reach out.

January 01, 2022

The people they're great Very Attentive To my needs Real easy to get along with More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Gerbich, Bryan Adams, Rick Fair, Griff Ellingsburg
Jan 01, 2022 -

Phil Long Ford of Denver responded

Hello Jeff, Thank you for the Great review. Please reach out if there is anything more we can do to assist. Take Care!

December 31, 2021

Thank you, Steve. Chelsie and your mechanic did a great job getting the brakes replaced. More

by rvigilsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martindale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsie A.
Dec 31, 2021 -

Phil Long Ford of Denver responded

So happy we could help. Please let us know if you need anything more, we are happy to assist.

December 31, 2021

New rear brakes squeak loud. Took it back twice and they tell me they don’t squeak. Guess what they still squeak. Never going back and I have bought two vehicles from them. Not doing that again !! More

by fconner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dwayne Callaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Phil Long Ford of Denver responded

Sorry to hear that we have not been able to resolve your issue. If you would like to give us another chance. please give me a call @ 303-933-5530.

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