Phil Long Ford of Denver - Service Center

All the people are friendly and knowledgeable. I got in and out for my appointment quickly. The place is always clean and well maintained. From sales to service, Phil Long Ford is a great place to I got in and out for my appointment quickly. The place is always clean and well maintained. From sales to service, Phil Long Ford is a great place to be associated with. More

Was very happy with Gage my Service writer. I was amazed how fast my car was completed. I was amazed how fast my car was completed. More

Everyone was interested in my problem and what I wanted to solve this problem Mr Callaway solved with great experience to solve this problem Mr Callaway solved with great experience More

My new "21 Lariat was subject to a Driveshaft recall. Even though Phil Long is clear across town for me I took my truck there - as I have had consistently great experiences with them. Due to the Covid Even though Phil Long is clear across town for me I took my truck there - as I have had consistently great experiences with them. Due to the Covid issues with manufacturing and shipping, I was told it might be a few weeks until the driveshaft was delivered to them from Ford. While a new driveshaft was being ordered, they provided me with loaner vehicke and kept me advised of the status of my truck very few days. Once the driveshaft arrived from Ford, Service Advisor Gage Rhoden made sure my truck got priority status and the driveshaft was installed that day, I was able to retrieve my truck later that afternoon - a full 3 weeks earlier than expected! I am very happy with the service I received and will definitely continue to make them my preferred dealer. More

Took over a month to get a service engine light appointment, couldn't get a call back after leaving it there a full day, left numerous messages with Wayne Stegge, they could care less about respons appointment, couldn't get a call back after leaving it there a full day, left numerous messages with Wayne Stegge, they could care less about responsiveness More

Went in for service, had a great experience. Staff were very friendly, professional, communicated expectations, and had me all taken care of quickly! Staff were very friendly, professional, communicated expectations, and had me all taken care of quickly! More

In mid Feb 2022, I had my F150 in to have the heated seats fixed. I was asked to bring my vehicle in on Tues. It was Friday before anyone looked at it. Then it wasn't until the following Friday until i seats fixed. I was asked to bring my vehicle in on Tues. It was Friday before anyone looked at it. Then it wasn't until the following Friday until it was repaired and only then because I requested a followup. I received almost zero updates the entire 2 weeks unless I called and asked for one. Very frustrating. I do acknowledge the service person assigned had a family death during this time and that impacted their work. In these cases management should step in and reassign work so the employee can focus on their family. Again giant waste of my time to have the vehicle at the dealer for a week before anyone looked at. Just tell me when you can look at it and I'll bring the vehicle in at that time. Covid makes for tough times but that was kind of ridiculous. More

Great service department! I appreciated the service reviewer's inputs and time to make the repairs. I have not had a bad experience with them in the past 6 years. Probably I appreciated the service reviewer's inputs and time to make the repairs. I have not had a bad experience with them in the past 6 years. Probably explains why I only drive Ford Products. More

As a first time buyer, I was very pleased with all of the great customer service! great customer service! More

Good work done by all, i will always take my truck there, thanks service rep thanks service rep More