Phil Long Ford of Denver - Service Center

Oil Change & Vehicle Inspection Great service. Oil Change and Vehicle Inspection. Good and accurate documentation on the inspection and items that need future attention. Was prompt. Great service. Oil Change and Vehicle Inspection. Good and accurate documentation on the inspection and items that need future attention. Was prompt. Great that you can make an appointment. More

busy quick lane In general the service was great. The check in person was courteous and helpful. They were very busy so it took longer then normal but l felt it was r In general the service was great. The check in person was courteous and helpful. They were very busy so it took longer then normal but l felt it was reasonable under the conditions. We found out when we got up the mountain going home that the tech had missed tightening the cap to the antifreeze. We had antifreeze every were. we refilled the resivour and called the Quick Serve and they had me bring the car in. The manager personally took my car in and checked all the fluids, steam cleaned the engine compartment as well as washed the car. When people are real busy accidents happen. The center took care of things and made the me satisfied. I would give them an A- instead if the normal A. More

Super Fast Service Service rep promised oil change in under and hour and it was done in 45 min without sacrificing quality of service. A+ customer service. I will sugge Service rep promised oil change in under and hour and it was done in 45 min without sacrificing quality of service. A+ customer service. I will suggest this place to my friends. More

honest treatment My transmission was making noises. When the tech at Phil Long Ford listened to it he said they needed to open it and take a look. They found the pla My transmission was making noises. When the tech at Phil Long Ford listened to it he said they needed to open it and take a look. They found the planetary gear was failing and put metal shavings thru the entire transmission. They explained the situation to Ford and they agreed to replace the transmission under warranty. More

Tire replacement Tire was preordered and waiting for me on my appointment date and time. In and out in less than a half hour. The guys were great to work with. Tire was preordered and waiting for me on my appointment date and time. In and out in less than a half hour. The guys were great to work with. More

Customer Service Don Heck is great, he truly deals with customers very well and aims to please. He exceeds and goes beyond customer service. I feel very comfortable wi Don Heck is great, he truly deals with customers very well and aims to please. He exceeds and goes beyond customer service. I feel very comfortable with Don, where I do not with most people More

Thank You All! The folks at Phil Long of Denver went above and beyond my expectations in assisting me with a recall on my F150. I would like to personally thank Kev The folks at Phil Long of Denver went above and beyond my expectations in assisting me with a recall on my F150. I would like to personally thank Kevin Shaughnessy, Steve Martindale, Dwayne Calloway, Walter Petty and Karrie Dallas along with the rest of the service department for doing all they could to help! In addition, Bryan Adams was very helpful in assisting me with a tail light that I needed to track down! More

Service guys were terrific. They both communicated well I was informed through the entire service experience. Called one day to make an appointment and dropped the truck off early. Very gracious and great I was informed through the entire service experience. Called one day to make an appointment and dropped the truck off early. Very gracious and great guys to work with. Truck is running great! More

f 150 review Dwayne was great as the norm with him! The work was fast and accurate. Dwayne kept me informed on the progress and timeline for pick up. Thanks! Dwayne was great as the norm with him! The work was fast and accurate. Dwayne kept me informed on the progress and timeline for pick up. Thanks! More

Timely, friendly Good Dialog with the service people, questions by both of us were answered, I got explanations and good advice by the technicans and was very satisfie Good Dialog with the service people, questions by both of us were answered, I got explanations and good advice by the technicans and was very satisfied with the experience. Thanks. More