Phil Long Ford of Denver - Service Center

Emergency repair I had to have my car towed to the dealership on a Saturday afternoon. I had been having issues and had taken it in previously and was told it woul I had to have my car towed to the dealership on a Saturday afternoon. I had been having issues and had taken it in previously and was told it would be fine to drive and to go back in 2-3 weeks as they were busy and wouldn't get to it. Now I have a problem. I got there and had to leave my car, there was no loaner car and the rental car places were all closed. Luckily after an hour or so, I was given a ride home only because I spoke with the person who sold me the car. I did get it back by Wednesday but I am not sure the problem was totally solved. I can drive it but it is still not running smoothly, More

Service to vehicle. My Ford Escape was checked in at 11:28 on November 13th for a possible battery replacement and electrical message. I let them know I was pretty much s My Ford Escape was checked in at 11:28 on November 13th for a possible battery replacement and electrical message. I let them know I was pretty much stranded without a car and I was told they would look at it late Monday. I received a call late Tuesday that it still was being diagnosed. I called early Wednesday morning to arrange my day and it still wasn't done. They were still working on it when I arrived mid afternoon & the cover for under the glove department was not in place. In addition, there is a scratch on my console that was not there previously. Now that my vehicle is out of warranty I will looking for a service center that isn't quite so busy. More

great experience i always go to this location to get my service done even i have to travel 2 hrs from home. coz their employees are always tace care of our needs and a i always go to this location to get my service done even i have to travel 2 hrs from home. coz their employees are always tace care of our needs and always nice. always busy location but they always try to get everybody in. i love this place. i bought 2 trucks from this location too. More

Patience Required. If you're only seeking an oil change and the occasional tire rotation, the Quick Lane does a resonable job...in most instances. They'll have your vehi If you're only seeking an oil change and the occasional tire rotation, the Quick Lane does a resonable job...in most instances. They'll have your vehicle serviced in an hour or so. Just wanted to share the service I received during my last two visits. A few months back I visited for an oil change. The rear brakes were identified during the inspection as in need of replacement. Decided to replace at a later date. Took my truck home and realized the technician left his chew spitter in the center console. Some would have been offended, I simply threw it away when I got home. Today I visited for another oil change, tire rotation, and rear brake replacement. Although busy, I was advised it would be approx two hours. I told the service advisor I would wait for the truck. At hour three I was advised my truck had just been placed on a lift for service with the explaination "we thought you were dropping it off." Apparently the waiting customers were receiving preference..I saw a lot of faces come and go. Two more hours. While sitting in a waiting room for five hours I had an opportunity to make and reflect on observations. One tech in particular spent more time in the office speaking with the office women, almost to the point of creepiness...awkward. I walked out to the service bay to confirm, with any luck, this wasn't my technician. I don't think he was but he sure could have been helping the other tech instead of making time with the flirtatious duo behind the counter. Lacking efficiency and accountability. I paid the agreed upon amount after five hours of waiting and was out the door without so much as a "How can we make this a more positive experience for you in the future?" I'm locked in for a few more oil changes (coupon book) and hope things change for the better. I bought a new truck from Phil Long years ago but recently went to a competitor to replace it. Phil long offered to sell me a used truck (lariat) for basically the same price as a brand new, off the showroom floor Lariat, one model year newer. I'm a reasonable, educated consumer with simple expectations. More

Very Good Experience as always! I have always taken my truck for service at Phil Long even though I bought it at Groove. Always an excellent experience from service advisor to cashie I have always taken my truck for service at Phil Long even though I bought it at Groove. Always an excellent experience from service advisor to cashier! More

Quick lane Great Service was quick and good, just like always. The Quick lane has been good for me, and the young man I dealt with is the same one that helped me befor Service was quick and good, just like always. The Quick lane has been good for me, and the young man I dealt with is the same one that helped me before. Outstanding young guy, and he sure knows his stuff. More

Garry Warren was excellent! Garry Warren was an excellent professional service manager. Very informative and always kept me up-to-date for the service on my Explorer. Great team Garry Warren was an excellent professional service manager. Very informative and always kept me up-to-date for the service on my Explorer. Great team effort! More

5000 mile service First come first served. Waiting room was full and I thought it would be a long wait. Only took about an hour for service and tire rotation First come first served. Waiting room was full and I thought it would be a long wait. Only took about an hour for service and tire rotation More

Very positive experience. I never like having to bring a vehicle in for service. Having said that, I would recommend Phil Long Ford. I purchased a new F150 Ford pickup in 2012 I never like having to bring a vehicle in for service. Having said that, I would recommend Phil Long Ford. I purchased a new F150 Ford pickup in 2012 from them and this was the first time I needed anything but an oil change. They correctly diagnosed the non-descript sound it was making and fixed it. I have to drive 30 miles to have it serviced here so it is important to me to have it fixed the first time. More

The excellent service we expect! Eric added a safety and an alignment to our oil change at no additional cost. We have visited other Ford dealerships and choose to go out of our way t Eric added a safety and an alignment to our oil change at no additional cost. We have visited other Ford dealerships and choose to go out of our way to visit Phil Long. More