Phil Long Ford of Denver - Service Center

The best in Colorado This is the best Service Department in Colorado. The staff from the top represent what great customer service is all about! Steve leads by example a This is the best Service Department in Colorado. The staff from the top represent what great customer service is all about! Steve leads by example as the leader of the team but Dwayne also works to take the customers experience to the next level. More

Service I called. You took my Explorer in within the hour and had it fixed in two days after another local dealer delayed for two months with no repair date I called. You took my Explorer in within the hour and had it fixed in two days after another local dealer delayed for two months with no repair date in sight. And you told me to bring in my old Ranger for a recall I was unaware of. Better than imagined service. Thanks Don Heck and to the whole staff. I'll likely be back for a new vehicle. More

Great Service Department I don’t like to have to take a car in for service but when the Chech Engine Light comes on I obey. The Service Department at Phil Long does an outstan I don’t like to have to take a car in for service but when the Chech Engine Light comes on I obey. The Service Department at Phil Long does an outstanding job at diagnosing the problem and correcting it. It’s even better when they tell me it’s covered by the extended warrentry. Thank you Dwayne Calloway More

Service was excellent! I wanted truck totally checked out and repaired. They did everything I asked. My truck is running great! I will always go to Phil Long for service and I wanted truck totally checked out and repaired. They did everything I asked. My truck is running great! I will always go to Phil Long for service and to purchase a vehicle. Phil Long Dealership is GREAT! Thank you More

Phil Long Quicklane This is my third car to get serviced in the Quicklane. I've always received great service and customer respect from Eugene. THANKS Terry Blum This is my third car to get serviced in the Quicklane. I've always received great service and customer respect from Eugene. THANKS Terry Blum More

Great Service!!! Phil Long Ford has treated me with utmost respect. When I have to take my F250 in for service, which doesn't happen very often, I know I will be take Phil Long Ford has treated me with utmost respect. When I have to take my F250 in for service, which doesn't happen very often, I know I will be taken care of fairly and quickly. Don Heck is the best service rep I have ever dealt with, my entire life. Don is professional, friendly, experienced, knowledgeable, helpful and an all around great guy. I highly recommend Phil Long and Don Heck. More

The friendliest expertise ever Jennifer's the best ever. SHE put me I my truck and is looking again, Dwayne understands my sounds for repairs. Good job top the PLF team Jennifer's the best ever. SHE put me I my truck and is looking again, Dwayne understands my sounds for repairs. Good job top the PLF team More

Purchase and Service I purchased a 2013 F-150 in 2013 . Traded a 2004 F-150 Super Crew with ARE topper and rails in really good condition with around 160,000 miles. I ha I purchased a 2013 F-150 in 2013 . Traded a 2004 F-150 Super Crew with ARE topper and rails in really good condition with around 160,000 miles. I had a deal with Goodyear /Ford corporate ( as Goodyear employee for 44 years ) to purchase at a low number ( recollection $ 400.00 ) over invoice . I wanted to pay cash and was told I had to finance for 3 months and I only got $ 5,000 for my trade in. I feel I got $ 2,000.00 less than what my trade in was worth and I got stuck with 3 month finance charge . The people were nice , but I feel I got taken advantage of. The " Quick Lane " people have been awesome. Very happy so far with the Service they give and the honesty not to be " adding " things that need to be done when they don't need to be done. Most all of my friends and associates HATE purchasing vehicles , as it is a VERY unpleasant experience because they know they are going to get " short changed " . ADVICE :::: Stop all the games ....They are not fun. Give the customer the best deal / bottom line upfront and don't be tacking on " this and that " after the deal is almost consummated. REALLY FRUSTRATING !!!! . My customers told me the same thing and I listened and business skyrocketed . Everybody was happy going away and nobody felt cheated " short changed " . I found out there was nothing wrong with a fair/ reasonable profit . I have also noted that almost 70 % of the TV advertising is for cars .Apparently , car selling entities are making too much if they can afford all that advertising . I personally purchase on Quality , Value, Service.--- In that order . I actually did not like Fords ( as I had 5 of them through the Goodyear Company supplied vehicles in my job ) until my 2004 F-150 . It was the best / least problems /most comfortable vehicle I ever owned . That is why I now own my 2013 F-150 today and really like it so far. . A long response , but you all need to pay attention to the actual customers who in the long run pay your salaries. ; More