Phil Long Ford of Denver - Service Center

Oil change and diagnostics The quick lane is amazing as to how well they treat the customer and how thorough they are with the diagnostics. I am happy they find what needs to be The quick lane is amazing as to how well they treat the customer and how thorough they are with the diagnostics. I am happy they find what needs to be done but they also let you know how urgent the repair is needed. With limited income I can’t get all the repairs done all at once. They let me know the most urgent ones and the estimate. I will recommend them highly More

Did what I asked for, no upselling, in and out very quickly . Suggested a new air filter which I told them I would take care of myself, seemed ok with that. . Suggested a new air filter which I told them I would take care of myself, seemed ok with that. More

Service excellence Brought my truck in for routine service. They listened to what I had to say and asked enough questions to make sure they had done everything I needed. Brought my truck in for routine service. They listened to what I had to say and asked enough questions to make sure they had done everything I needed. Was completed before estimated time and done right. They are wonderful to work with if you want the job done right and at a fair price. More

Great experience My experience at the Quick Lane was very good. Ivan was very professional and very clear with pricing and what needed to be done. Overall I was very p My experience at the Quick Lane was very good. Ivan was very professional and very clear with pricing and what needed to be done. Overall I was very pleased. More

As promised they were quick, efficient, and pleasant No further comment and the requirements to have twenty five words is ridiculous, time wasting, and I will not use this method to reply again. The deal No further comment and the requirements to have twenty five words is ridiculous, time wasting, and I will not use this method to reply again. The dealership is great. More

Service The service I received was quick and courteous. The waiting area was clean. i especially appreciate the free bottles of water. The only recommendation The service I received was quick and courteous. The waiting area was clean. i especially appreciate the free bottles of water. The only recommendation I have is that the account ant or billing clerk should have someway of notifying the customers when their service is completed other than shouting out their name. It is difficult to hear when your name is called. More

Nice work Great job by Donald in service and Dustin in the Quick Lube departments. Both handled my needs in expert fashion and were highly efficient and helpful Great job by Donald in service and Dustin in the Quick Lube departments. Both handled my needs in expert fashion and were highly efficient and helpful. Thank you! More

Execellent They always check and recommend everthing to keep me safe. Dwayne is always straight forward and answers all my questions. Thank you for the service They always check and recommend everthing to keep me safe. Dwayne is always straight forward and answers all my questions. Thank you for the service. More

2014 Focus- When I arrived at the service department, I felt welcomed - a big plus for the service department. Not choosing to stay, I took the shuttle home. Aga When I arrived at the service department, I felt welcomed - a big plus for the service department. Not choosing to stay, I took the shuttle home. Again, very professional driver. The service performed on my car was a software update. Picked car up on the same day. Service dept, very clean and professional. Will return for any additional services. More

Work not completed in a timely fashion/no notification I brought my vehicle into fast lane as was recommended by the main service person/ they were not able to compete what I needed done- electrical short I brought my vehicle into fast lane as was recommended by the main service person/ they were not able to compete what I needed done- electrical short in rear lights- vehicle then moved main service area and I was told it would be done by that evening. That evening I called to check and was told they would get to it 1st thing in the morning. When I called to check the next day at noon ( they never call you to update you on the progress) it was not yet looked at and I was upset as I was told the night before that it would be in the 1st thing in the morning. It did get in to a technician that afternoon and by 4:00pm i had to call again and was told it had not been diagnosed to a point where it could be fixed. I asked if he could get it done by closing at 6:00pm They indicated they would try but could not guarantee it. I indicated I needed to pick it up by noon the next day. When I arrived they indicated they had not done any further work ( 2 hours available the night before and 5 hours that morning- so 7 hours to continue to work on it. I picked it up after they had it for 2 1/2 days with the same problem with no diagnosis and no phone calls to keep me updated. I now need to bring it back in to have the problem fixed. More