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Phil Long Ford of Denver - Service Center

Denver, CO

3.9
489 Reviews

489 Reviews of Phil Long Ford of Denver - Service Center

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August 16, 2018

Amazing to work with Phil long Ford of Denver is amazing to work with. We had a air bag recall on our family car and they supplied us with a rent a car for about a month, More

by Zachk2525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Lussier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this review. Our goal is to make sure that we take care of you (our customer). Thank you again for this review. Have wonderful Day!

August 14, 2018

Professional and friendly service From the minute you enter everyone is professional and friendly, they keep you up to date on the service for your car. Will go back again. More

by Proud Ford Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Brooks
Aug 14, 2018 -

Phil Long Ford of Denver responded

We are so happy that Dustin and our staff at the quick lane made your service visit a great one. Thank you for business. We look forward to working with you again.

July 29, 2018

Excellent experience The work this time was under warranty, however, I’ve bought and had serviced several vehicles from Phil Long Ford on Tufts Ave over the years. I hav More

by Ford man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Liley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Gerbich, Garry Warren
Jul 30, 2018 -

Phil Long Ford of Denver responded

Thank you for being a loyal customer and the glowing recommendation. It is very motivating to be held in such high regard by our customers. We look forward to the next opportunity to work with you. Until then, Take Care!

July 28, 2018

Typical car dealer I know that dealers want to make money but this one and the sales person went above and beyond. Yes, I know that I didn't work hard enough for the sal More

by blureader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter Banks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the names of the manager and finance guy.
Jul 28, 2018 -

Phil Long Ford of Denver responded

I am sorry that you were not happy with your purchase experience. Please reach out to me when you have a minute so that we may discuss your purchase. Jennifer @ 303-933-5530.

July 21, 2018

Great experience As always, Garry Warren took excellent care of the car as he always does with either Ford that I bring in for service whether warranty work or custome More

by Robyn'13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Warren
Jul 21, 2018 -

Phil Long Ford of Denver responded

Robyn, We strive for 100% satisfaction so we are happy to hear that Garry and the service team have delivered that result. Thank you for being a great customer. Have a wonderful day!

July 20, 2018

An alignment I had just bought new tires for my Ford Edge sport. Had an alignment done on all 4 tired. I had an appointment thinking I was going to get the work do More

by Pat 47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

Phil Long Ford of Denver responded

Pat, We are so happy we could deliver the finished product in the time frame that you needed. Thank you for your business. We look forward to working with you again soon.

July 13, 2018

Quick Lane Vist Took vehicle in for it's oil change and inspection, Great Job, service time was excellent less than 45 minutes. As usual everyone was very friendly a More

by Magoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
M. Martinez, Ivan Delgato
Jul 13, 2018 -

Phil Long Ford of Denver responded

Thank you for the great review and for your continued patronage. We are so happy to have the opportunity to work with customers like you. Have a Great Day!

July 09, 2018

Quick Lane visit Went in for a routine oil change. They were especially busy and told me up front it might be three hours. It turned out that it only took half that More

by gb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Katze
Jul 09, 2018 -

Phil Long Ford of Denver responded

Thank you for taking time to leave this feedback about our service team. We appreciate your business and look forward to the opportunity to work with you again. Have a great day!

July 08, 2018

Good service, reasonable turn around time. They forgot to reset the mileage at which the next oil change is recommended. They required an extra day to complete the work on the Ford Fusion. More

by carguy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Lizarraga
Jul 09, 2018 -

Phil Long Ford of Denver responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

July 03, 2018

Great job To the quicklane ... thank you for all your hard work its a easy to get checked in even tho there is a wait time its worth . Like they say its worth t More

by Jkidderc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brooks, Alejandro Lizarraga, Ivan Delgato, Eugene Katze
Jul 03, 2018 -

Phil Long Ford of Denver responded

Thank you so much for your feedback on our quick lane. We do have a lot of great people in that department, that are there to make sure you are happy. Thank you for your business. We look forward to working with you again soon.

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