Phil Long Ford of Denver - Service Center

Just be nice to customers My actual service at the express garage was great. Thank you, Jaime. The initial service crew at the dealership was, yet again, rude and dissmissive. My actual service at the express garage was great. Thank you, Jaime. The initial service crew at the dealership was, yet again, rude and dissmissive. More

2013 Edge Service We purchased a booklet for $179.00 that has numerous discounts {great deal} so I took in our 2013 Edge for an oil change and tire rotation, they alway We purchased a booklet for $179.00 that has numerous discounts {great deal} so I took in our 2013 Edge for an oil change and tire rotation, they always do a multi point inspection and let you know of any issues that the vehicle has or what may be coming up soon so you can plan ahead. We have been coming here for many years and will continue to have our Fords serviced at Phil Long. More

Quarterly maintenance Friendly staff. Easy to understand details of service. No long lines, quick and easy. Mechanic explained all of the service required and why. Friendly staff. Easy to understand details of service. No long lines, quick and easy. Mechanic explained all of the service required and why. Easy to see why a part needed to be replaced. More

Service Dustin Brookes was attentive to the service that was needed, checked to see if the issue could be resolved that day with parts and time frame. Dustin Dustin Brookes was attentive to the service that was needed, checked to see if the issue could be resolved that day with parts and time frame. Dustin worked well with others involved to insure work was completed in a timely manner. I felt comfortable being at the facility and work being done. Thank you Dustin and otters that serviced my new car! You all did a great job. More

Quick Lane Issues This is the second time I've had issues with the Quick Lane service. Last time the tech broke a wheel stud off while rotating the tires. I had to take This is the second time I've had issues with the Quick Lane service. Last time the tech broke a wheel stud off while rotating the tires. I had to take the truck to another service location for repairs. To be fair, Phil Long paid for the repair, but I was without me truck for a day. This time I went in for an oil change and was told my battery was going bad - I knew this to be the case based on how it was starting. I went ahead and replaced the battery. When I drove the truck out of the lot, the check engine light went on and the idle was rough. The truck has a cold air intake, so when the battery was changed the engine management data was lost and the software was now showing the motor was getting too much O2, I had to take the truck back and the issue seems to be resolved at this point. The tech was new and the service writer called it a "rookie mistake." The Quick Lane service is supposed to be convenient, but my last two experiences have been anything but. Hal S More

Great Service The service was great. Was done much faster then I thought. Ivan Was great to work with, very informative and told me everything that I needed to know The service was great. Was done much faster then I thought. Ivan Was great to work with, very informative and told me everything that I needed to know about what service work my vehicle needed and would need. More

great service personal went for iol change battery and battery terminal got it all taken care in about one hour without no pressure from any of the personal will always go went for iol change battery and battery terminal got it all taken care in about one hour without no pressure from any of the personal will always go back More

Just a nice friendly delarship I mainly come here for Gage everyone know what I want when I come in. Gage is a respectful manager I’ll be back for my next oil change. I mainly come here for Gage everyone know what I want when I come in. Gage is a respectful manager I’ll be back for my next oil change. More

Quick Lane Rushed back to town to get oil change before next day's trip. Got there about 1/2 hour before closing and they took time to squeeze me in as their las Rushed back to town to get oil change before next day's trip. Got there about 1/2 hour before closing and they took time to squeeze me in as their last customer . Very courteous personnel. More

More than expeceted The service on my truck was faster than expected, The service rep knew what we needed made sure that everything we discussed was taken care of and che The service on my truck was faster than expected, The service rep knew what we needed made sure that everything we discussed was taken care of and checked a second time. We enjoyed a great vacation. More