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Phil Long Ford of Denver - Service Center

Denver, CO

3.9
489 Reviews

489 Reviews of Phil Long Ford of Denver - Service Center

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November 04, 2019

F-150 Service Work Don Heck and the team at Phil Long Ford in Lakewood has taken care of me for over 6 years on my F-150, So I expect nothing less. These guys are fare More

by CoreyA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Phil Long Ford of Denver responded

Corey, we agree that Don is a valuable asset to our Phil Long team! Thank you for allowing us to service you F-150 for the last 6 years! Please know we are always here to assist you and value your trust in us!

November 03, 2019

Battery replacement During the last snow storm, I was unable to start my F-150. After jump starting it, I went to Phil Long Ford service without an appointment and they More

by MandEDrX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember their names.
Nov 04, 2019 -

Phil Long Ford of Denver responded

Thank you for your feedback. We are so glad we were able to assist you and look forward to working with you again in the future. Thank you again and we appreciate your business!

November 03, 2019

Overall horrible experience and wait time for service completion. Made an appointment over two weeks in advance. For recall issue and a transmission issue. It still took almost two weeks to complete. The More

by John Bates
Recommend Dealer
No
Employees Worked With
Steve Martindale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Callaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Comstock
Nov 04, 2019 -

Phil Long Ford of Denver responded

John, Thank you for taking the time to leave this valuable feedback. We are so sorry we did not meet your expectations. If you are willing to give us a second chance to help rectify the issue, please call us at 303-904-5048.

November 02, 2019

Great Service! I always receive excellent service from Phil Long Quick Lane, but I was pleasantly surprised that they were able to replace my truck’s tires for over More

by johndembiczak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel, Eugene Katze
Nov 02, 2019 -

Phil Long Ford of Denver responded

So happy we cold help save you some money while making your truck safe for the winter driving months. Should you need anything more we are always happy to assist. Have a wonderful day!

October 30, 2019

Wonderful Service Department Dwayne Calloway is the best service advisor I have ever worked with for my Ford vehicles. He knows the vehicles and the issues that need to be addres More

by kt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Phil Long Ford of Denver responded

Thank you for the wonderful review. We are glad that Dwayne and our service staff were able to make your experience with us enjoyable.

October 23, 2019

Happy customer...... My vehicle was serviced in accordance with Ford's recommendation. The service was performed fast and friendly. My service advisors were Don Heck, Ja More

by Don89044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Heck, Jamie Campbell, Garry Warren, Garry Warren
Oct 24, 2019 -

Phil Long Ford of Denver responded

Glad to be there for you when you needed us. Should you need anything more, know, we are always happy to help..Take care!

October 23, 2019

Good service experience Advisor Don Heck was efficient and friendly. The vehicle was finished an hour before expected, which enabled me to complete some errands earlier in t More

by Fnaess
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Phil Long Ford of Denver responded

We are so happy that Don and our service team were able to exceed your expectations. We look forward to the opportunity to serve you again.

October 15, 2019

Software update/oil change The quick lube and regular service department people were very courteous and helpful. The software update took 10 minutes and they did it right in the More

by me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Phil Long Ford of Denver responded

So happy we could be there for you. Thank you for taking time to leave this valuable feedback. We look forward to working with you again. Have a great day!

October 15, 2019

Awesome service Jamie Understood Sync problems and took care of with no issues. Jamie was super cool and very accommodating with schedule on a Saturday and work was c More

by SL86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Phil Long Ford of Denver responded

Thank you for taking time to let us know about your visit. I will pass on the kind words to Jamie. Thank you again for the great review. Take Care!

October 12, 2019

Oil change at 7500 mikes The team at Phil Long Quick Change was great! Chelsea, the care specialist that checked me in and took care of me did a great job. I usually stay but More

by Scott McLean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Abeyta
Oct 12, 2019 -

Phil Long Ford of Denver responded

Scott, We are so happy that we were able to assist. Thank you for trusting us to take care of your car. We look forward to the opportunity to work with you again.

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