Phil Long Ford of Denver - Service Center

We had a problem with our new truck part was not available Dwayne ant the service department did everything they possibly could to find a part that was on back order. They put in an emergency request and in t Dwayne ant the service department did everything they possibly could to find a part that was on back order. They put in an emergency request and in the end our vacation was saved because they got the part and the truck is great. Thank for all the work More

Was actually surprised that Dwayne and the fellas at the service department repaired my truck camera and serviced my truck and got it back to me as promised. No glitches and no surprises. I never expect goo service department repaired my truck camera and serviced my truck and got it back to me as promised. No glitches and no surprises. I never expect good service anymore but these guys did as they said they would. I owe them doughnuts. More

Recall on Ford Escape was Don in a reasonable time. I couldn’t tell anything about the repair because there was nothing I could tell car was returned in clean condition. couldn’t tell anything about the repair because there was nothing I could tell car was returned in clean condition. More

Dwayne, or service representative was knowledgeable and friendly. He even made sure we had a loaner car to drive for the day. I was expecting a compact car but my surprise was that he had reserved for me a friendly. He even made sure we had a loaner car to drive for the day. I was expecting a compact car but my surprise was that he had reserved for me a SUV. Thanks Dwayne More

Excellent service My vehicle was handled very well and in a timely manner. Communication was very good and I was notified of what was being done and when it would be f My vehicle was handled very well and in a timely manner. Communication was very good and I was notified of what was being done and when it would be finished. More

Dwayne is a SCAM Your service department is a SCAM! They LIED to me by saying I had material in my trans fluid so the can charge me $5100 for a new transmission. Duane Your service department is a SCAM! They LIED to me by saying I had material in my trans fluid so the can charge me $5100 for a new transmission. Duane and the trans tech need to be FIRED. I took my truck to 2 different mechanics/trans shops before bringing it to Phil Long. Everyone is stumped with my trans issue; so I figured take to a Ford dealer. While my truck was at the previous shop, only 2 weeks prior; I had them replace the trans filter and fluid. That didn't fix the issue, so I brought it to Phil Long. Duane informs me the trans is "puking" fluid and the fluid has clutch material in it. I knew it wasn't "puking" fluid and I knew there wasn't debris in the fluid; so I declined the $5100 transmission and took the truck directly to another trans shop. I specifically asked them to check the fluid and inspect the trans. They confirmed; THERE WAS ZERO material or debris in the trans fluid. HOWEVER, DUANE SAID THERE WAS! How does debris in the transmission disappear? I can only assume since this issue has stumped 2-3 trans shops, the trans tech couldn't figure out the issue so they lied about finding material in the fluid and recommended a new trans. I've researched new and rebuilt trans; most shops are $2300-$2800 and one other shop was $3800 but Phil Long is $5100? Why so expensive? I've bought a few vehicles from Phil Long in the past; I'm actually planning to buy a new diesel truck this year...but not from Phil Long. True story; my uncle just picked up his new truck today, be bought a Chevy 3500 4 door diesel 4x4 from Ed Bozarth because they don't rip people off like Phil Long does. I will make sure this survey review gets posted to every review forum I can find. I hope people STAY AWAY FROM PHIL LONG FORD! Oh, by the way; the parts and labor to fix my trans was less than $1,000! Thanks for trying to rip me off! More

Garry Warren went above and beyond in taking care of my Explorer service. I couldn’t be more happy. He made sure all of my concerns were taken care of Explorer service. I couldn’t be more happy. He made sure all of my concerns were taken care of More

Repair of F150 Raptor Sync 3 & Shelby GT350 Battery replace. My Sync 3 quit working and after complying with Ford’s warranty replacement, new one works great. At the same time Corona Virus stay-at-home order, my My Sync 3 quit working and after complying with Ford’s warranty replacement, new one works great. At the same time Corona Virus stay-at-home order, my Shelby GT350 battery went dead, another costly mistake of the insane Government telling us how to live. Dwain got me a replacement in a jiffy. More

I had an on going problem with my driver and passenger windows not staying up. Just all of a sudden they would go down when trying to close them. I called and spoke with Steve the service manager and told windows not staying up. Just all of a sudden they would go down when trying to close them. I called and spoke with Steve the service manager and told him about my problem he said bring it in and he would handle it and over see it himself and he did!! It hasn’t happened again. Thank you Steve now when I go somewhere I’m not worried I can’t lock my car. More

New Tires The Quick Lane folks (Eugene) was great to work with, they price matched my new Goodyear tires, got the work done quickly. I wanted to buy the tire The Quick Lane folks (Eugene) was great to work with, they price matched my new Goodyear tires, got the work done quickly. I wanted to buy the tires from Phil Long Ford because of the excellent service I have received over the years. They did not disappoint this time. More