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Phil Long Ford of Denver - Service Center

Denver, CO

3.9
489 Reviews

489 Reviews of Phil Long Ford of Denver - Service Center

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September 28, 2020

Great service but, the amount of time it took was not to my liking. Oil change and tire repair (plug a screw hole) shouldn't take 3 hours. More

by meierj73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this honest feedback. We are continuously working on ways to improve our service and appreciate any and all feedback that help us become better.

September 26, 2020

I stopped by Phil Long to get my 2011 Ford Edge Flashed. I was expecting to be told I had to make an appointment. They surprised me, they said they could fit me in but it would take a little bit. Which I More

by donaldnorton2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have no idea who was the Service Writer for this repair.
Sep 26, 2020 -

Phil Long Ford of Denver responded

Thank you for taking time to share your experience. We are happy we could help and look forward to your next visit.

September 09, 2020

I have brought my Ford Fusion in for service twice now and also used their valet service. They are fast and accurate recording their work and skyways letting me know if I need anything or if everything is More

by hawkynt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martindale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsie Ayala
Sep 10, 2020 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this valuable feedback about your interaction with our service team. Thank you for your continued support and for leaving this great review. Have a Great Day!

September 08, 2020

excellent service ,I would like to think this is an every day thing for them . wonderful people , makes my day better all around, thanks for service More

by hoggie
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rhoden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Phil Long Ford of Denver responded

What a great review, we are honored to have earned it. We look forward to the opportunity to be of service again soon. Take Care!

August 31, 2020

First bad experience with Phil Long service. Not done when promised and job was not done correctly, which I had to point out to them and have them fix . Took an extra hour of my time. Dwayne was helpf More

by ritasinks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Phil Long Ford of Denver responded

Thank you for your honest feedback, with out it we would not be able to grow and become better. Thank you again for taking time to leave this valuable feedback Have a Wonderful Day!

August 31, 2020

I was treated wonderfully. Garry made sure everything was to my satisfaction. Will definitely take all my service work back to him. Thank you, Garry. More

by tcka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Warren
Sep 01, 2020 -

Phil Long Ford of Denver responded

What a wonderful review, we are so happy have been able to deliver such a great experience and look forward to the next opportunity to work with you.

August 28, 2020

I would probably recommend them as I have used them many times, especially the quick lane. However, this last time I took my car in for a recall on the door locks. They told me it would take about 23 ho More

by jerry-joy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Delgato
Aug 29, 2020 -

Phil Long Ford of Denver responded

Thank you for taking the time to review your last visit. We are sorry we let you down and will use this review to help us grow and become better. Thank you again for leaving this feedback. Have a Wonderful Day!

August 27, 2020

Trustworthy and courteous. Best Ford Service In Colorado, will absolutely bring my truck back to Phil Long Ford of Denver. Always know it will be fixed right the first time. More

by donrey60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Solomon
Aug 28, 2020 -

Phil Long Ford of Denver responded

Thank you for taking time to leave this feedback. Our team is always happy to help. We look forward to the opportunity to work with you again.

August 25, 2020

The Quick Lane is awesome. Robert took great care to listen to my requests and offer a plan for taking care of my F350 diesel truck. The service was super fast with no appointment needed. I will use the More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert in Quick Lane department., Robert Harris
Aug 27, 2020 -

Phil Long Ford of Denver responded

Sharon, We are happy to hear we were able to take care of your needs and look forward to your next visit. Have a great Day!

August 22, 2020

I am here on vacation and am amazed at how much more efficient and professional this service department is compared to what I am used to back home. Very impressive! More

by pppsdav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Harris
Aug 22, 2020 -

Phil Long Ford of Denver responded

Thank you for the kind words. We so glad that we could e there for you when you were on the road. If your ever in the area again and need assistance, we would love to help.

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