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Phil Long Ford of Denver - Service Center

Denver, CO

3.9
489 Reviews

489 Reviews of Phil Long Ford of Denver - Service Center

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November 05, 2020

Efficient and timely. The staff is excellent and so is the quality of the work that is done. I appreciate the ease of dropping off and picking up my vehicle. More

by Cristin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Phil Long Ford of Denver responded

Hello Cristin, We are happy to help. Should you need anything more please let us know. We are always happy to help.

November 04, 2020

I used the Quick Lane to get an oil changed on my 2020 Ranger. They had me in and out in about 30 minutes. Everyone was friendly and provide great customer service. More

by Huskers1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Meiden
Nov 05, 2020 -

Phil Long Ford of Denver responded

Happy our team could take care of you in a timely and efficient manner. If you need anything more please let us know, We are happy to help.

November 01, 2020

Excellent service. Very professional team. I intend to go to Phil Long Ford for auto repair with all my cars. Well worth the drive from central Denver where I live to Littleton. More

by dannymarie74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martindale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Phil Long Ford of Denver responded

Dannymarie, Thank you for the kind words. We are glad we have wonderful customers like you to have the opportunity to serve. Take Care!

November 01, 2020

This place started Working on my truck and they couldnt diagnose the problem so they stopped answering my calls and never called Me back not a good place for service More

by luissatevo
Recommend Dealer
No
Employees Worked With
Don Heck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Phil Long Ford of Denver responded

So sorry to hear we let you down. We would love to see what we can do to make it right. Please give us a call @ 303-933-5530. We look forward to hearing from you.

October 25, 2020

I brought my vehicle in for a recall. Don Heck immediately took care of the recall. He had it finished in 5 minutes. Very pleased. More

by soozeeeque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this valuable feedback We are happy we could help. If you need anything more please reach out. We are happy to help.

October 15, 2020

Thanks go to Daniel in sales and Gerry in service for fixing the problems with our Navigator. We hope that engine light does not come on again! Rod and Linda Thoma More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Warren, Daniel Lovitt
Oct 15, 2020 -

Phil Long Ford of Denver responded

Rod, Sorry you are were having issues but, glad our team was able to come together and take care of your issue. If anything else comes up please let me know.

October 13, 2020

The engine warning light on my F350 has come on several times and overnight it went off. When I explained the issue to Dwayne Callaway, the service advisor, he took an instrument and went to the truck and More

by kmulber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Phil Long Ford of Denver responded

Thank you for taking the time to leave this feedback about your experience with Dwayne and our service team. We are grateful we were able to assist and look forward to working with you again in the future.

October 03, 2020

Convenient friendly service that I personally trust. Thank you for helping me with our vehicle maintenance, Robert, Eugene, and staff. I wrote what is in my mind when I go for vehicle service. More

by rw16walf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Katze, Robert Harris
Oct 05, 2020 -

Phil Long Ford of Denver responded

Out team works hard to deliver the best experience possible to every customer so we are glad you found this to be true during your visit. Thank you for the great review. Take Care!

October 02, 2020

My service advisor was Cody Meiden #730876 and I rate him with 5 STARS Great Service every time I get anything done at this quick lane at Phil Long Ford of Denver. Love the dog area that is set up outsid More

by lramstet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Meiden #730876
Oct 03, 2020 -

Phil Long Ford of Denver responded

Linda, thank you for your continued support and for your great review. We will certainly let Cody know just how happy you are with his service. Until next time, take care!

October 01, 2020

Jamie was very helpful in checking my truck in. I was kept up to date by text and received a text telling me that the service was done. It was done in 1/2 the time I expected, which was great! I have A More

by Phread
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Phil Long Ford of Denver responded

Phread, so glad we could exceed your expectations. I will let Jamie and our quick lane team know just how happy you are with there service We look forward to working with you again soon.

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