Phil Long Ford of Denver - Service Center

Very disappointed, after I picked up my truck I discovered a bad door ding in the passenger side when I got home. What can I do after the fact?? discovered a bad door ding in the passenger side when I got home. What can I do after the fact?? More

Dead truck battery, and we needed to use our truck. They replaced the battery in about 15 minutes, Quick Service Lane, on a Friday afternoon. replaced the battery in about 15 minutes, Quick Service Lane, on a Friday afternoon. More

I bought 2 cars from them in March 2019. A 2016 Explorer Sport and a 2016 Fusion. Both Certified Pre-Owned vehicles. I have had to get each car serviced multiple times since then for little weird mostly m Sport and a 2016 Fusion. Both Certified Pre-Owned vehicles. I have had to get each car serviced multiple times since then for little weird mostly minor issues. Check engine light, alignment, Ford Sync issues, etc... The most recent time I had a check engine light on my 2016 Fusion. Code P1450. The most common reason for this code is a defective Purge Valve. I tested the purge valve before bringing in for service and it was not defective so I brought into the dealer. After a full day they called and told me it was a defective purge valve, it wasn't covered under my extended warranty, and it would cost $435 to replace. They just googled the problem and assumed it was the purge valve. They didn't even bother to do diagnostics. I told them no thanks and asked for a video of the inspection, which before the repair, they said I would receive from my certified technician. They said the video inspections are "being worked on but not available yet". So then I asked if I owe anything and they tried to charge me a $175 diagnostic fee. I complained so they waived the fee. So they would have been perfectly happy to charge me $175 if I didn't complain?!? I feel bad for those customers who willingly accept a $175 diagnostic fee. Especially when they are just googling the problem and not actually diagnosing. I have never felt so taken advantage of in my life. Also, just for fun go ahead and try to call their service department. You might get a hold of someone every other time you call...but only after getting transferred multiple times. It's amazing how hard it is and how much work it is to call the service department. I eventually just started requesting them to contact me from the website. I'll definitely try my luck with a more honest dealer next time around. More

Thanks for the service, you always have been great , I bought my Ranger there 13 years ago and have not gone to any where else , I appreciate the work and customer service Ron bought my Ranger there 13 years ago and have not gone to any where else , I appreciate the work and customer service Ron More

Received a video review of my car showing what was good and what needed fixing. Also text messages so I could track progress. Great employees at Phil Long. and what needed fixing. Also text messages so I could track progress. Great employees at Phil Long. More

The staff here are very responsive and easy to work with. I am pleased with my experience and the quality of the work and attention to detail. I am pleased with my experience and the quality of the work and attention to detail. More

Will certainly return to this dealership when purchasing my next vehicle. Great people - have never had an issue from any of my visits. This recent visit was for a recall on my truck. Dropped the vehicle of my next vehicle. Great people - have never had an issue from any of my visits. This recent visit was for a recall on my truck. Dropped the vehicle off in the morning and was ready by mid afternoon More

The video of the inspection was really good and professional I got to see the undercarriage of my vehicle and understand the service a lot better thank you professional I got to see the undercarriage of my vehicle and understand the service a lot better thank you More

Dwayne Callaway resolved my appointment confusion and fixed all the recalls on my truck. He is an asset to your company! Nice guy too! I will return for your excellent service. fixed all the recalls on my truck. He is an asset to your company! Nice guy too! I will return for your excellent service. More

I stopped using Phil Long years ago because of their dishonest and unethical practices. However, recently during COVID, they were the only shop that could fix one of my many Ford vehicles fairly quick. dishonest and unethical practices. However, recently during COVID, they were the only shop that could fix one of my many Ford vehicles fairly quick. The did a great job at a reasonable price. I recently had an issue with another of my Ford vehicles and went back to Phil Long Ford. Huuuuge mistake! They misdiagnosed my car, wanted to charge me 500% over MSRP on the parts, caused body damage to my car while it was in their possession, AND cost me about $500 in Towing and diagnostic fees! I would AVOID THEM LIKE THE PLAGUE! More