Phil Long Ford of Denver - Service Center

Coupon book Quick lube sevice. 2/3/21. Busy so told approx 2hr wait, we excepted no problem. Got text message saying we would get a video inspection from technician. Did not receive it. Requested old f approx 2hr wait, we excepted no problem. Got text message saying we would get a video inspection from technician. Did not receive it. Requested old filters that they replaced cabin & air filter as proof of condition. Service rep said they were in the new filter boxes and in the vehicle. Were not there. After being told it was ready for pickup the technician was under the hood adding oil in the pickup area parking lot. I confronted him asking if there was a problem and noticed the windshield washer fluid level low. He said he was topping off the oil level ??? Requested top off of windshield fluid level which he did. Felt like both of those should have been done inside. Also requested tire rotation using coupon book. Requested paper print out of service even though we were told one would be emailed. We never got that eather. My concern is that I question the service even being done. Action being done in Parking lot,no video,no old filters as requested, no email sevice record, (glad I requested paper print out), have questions about the completion of the tire rotation also. Phil Long has always serviced all our vehicles for the past 20 yrs. All but one purchased from you. First time I felt like we needed to question the service. Thanks for the chance to coment. Ronald Thomas More

We trust Phil Long Quick Lane for our ongoing maintenance needs. Chelsie and Mark provided quick and excellent customer service. We love Quick Lane at Phil Long Ford. needs. Chelsie and Mark provided quick and excellent customer service. We love Quick Lane at Phil Long Ford. More

My experience at Phil long Ford has been above and beyond because of Diana. Thank you so much for always making things happen. You’re the best. because of Diana. Thank you so much for always making things happen. You’re the best. More

He was able to take care of all my needs when I had a problem and got the job done and approved. He went above and beyond in getting the job done with minimum out of pocket for the customer. problem and got the job done and approved. He went above and beyond in getting the job done with minimum out of pocket for the customer. More

Service was completed in a reasonable time and I was kept informed of what needed additional service. I defiantly will return for service again when needed. informed of what needed additional service. I defiantly will return for service again when needed. More

Don was Awesome!!! He is great to work with and always does what he can to get me my truck back as soon as he can. Go see Don. does what he can to get me my truck back as soon as he can. Go see Don. More

Oil change and tire rotation did great. Had check engine light on wanted $150.00 to check it and to fix it he said I would have to leave it for 2 days not to sure the service guy knew for sure what he was d light on wanted $150.00 to check it and to fix it he said I would have to leave it for 2 days not to sure the service guy knew for sure what he was doing. More

I Love the fact that I wasn’t charged for the Oil Change, because of the 2 free oil change coupons they gave me when I bought the Truck. Waiting 2 hours for an oil change? because of the 2 free oil change coupons they gave me when I bought the Truck. Waiting 2 hours for an oil change? More

I took my new, old Bronco to Phil Long for inspection, maintenance including an oil change. I have had a long relationship with the Phil Long Quick Lube/Service folks. The staff there (especially Jaime maintenance including an oil change. I have had a long relationship with the Phil Long Quick Lube/Service folks. The staff there (especially Jaime and Eugene) were courteous and friendly as they always are. They got us in and out in less than an hour with a full, comprehensive inspection and recommendations for the old Bronco. Thank you for ALWAYS treating me as more than just a random customer! More

Needed service, got me in immediately, got me on the road in one day! Thank You guys. Recommend to everyone.was pleased with my experience thanks again in one day! Thank You guys. Recommend to everyone.was pleased with my experience thanks again More