Phil Long Ford of Denver - Service Center

WAS a decades long customer. I will no longer use Phil Long Ford. Two recent repairs. Had my truck for several days each time. Multiple instances when I was told a part would be in the next day. 2 - 3 Long Ford. Two recent repairs. Had my truck for several days each time. Multiple instances when I was told a part would be in the next day. 2 - 3 days pass with no call from the service rep. Communication was absolutely terrible. I had to call several times to be told once again that the part did not come in. You would think that a customer service rep would at least call to let me know they are keeping my truck for a couple more days. On the first repair, I got my truck back and 3 new things did not work (windshield wipers, horn and rear window). I brought it back in and got the same treatment. You kept my truck for 10 days with the same type of treatment. Finally got to pick up my truck and was told that someone would bring it out to me. I waited 20 minutes, then had to go back into the office and ask where my truck was. "Oh, I'll go get it" was the response. Waited another 10 minutes before my truck appeared. I understand that parts get delayed, but just keeping my truck longer than I was told WITHOUT ANY PHONE CALLS is ridiculous. No apology...no nothing from the rep. Customer Service at Phil Long Ford is non-existent as far as I am concerned. What a change from the past. It was clear that I was of no importance to the service rep I was working with and because of that I will take my business elsewhere. What a shame. More

Friendly personal and timely service. They needed to tell me when the service had been completed. I saw my car in the parking lot and realized the service had been completed. me when the service had been completed. I saw my car in the parking lot and realized the service had been completed. More

We tried this Ford dealer after Courtesy Ford switched and we met with Dwayne Callaway. He has been very helpful over the years and now that I’m taking care of the cars myself I know he and whoever he has and we met with Dwayne Callaway. He has been very helpful over the years and now that I’m taking care of the cars myself I know he and whoever he has me work with will do what’s only needed on the cars. More

Gage was very knowledgeable and extremely helpful. Have bought about seven or eight cars .from phil long and will continue to do so.the service department is the best.. bought about seven or eight cars .from phil long and will continue to do so.the service department is the best.. More

Great service fast, efficient, helpful, and friendly. Had a recall on my 2020 F-150 and needed an oil change, setup an appointment dropped the truck off and a short time it was done and ready to go. a recall on my 2020 F-150 and needed an oil change, setup an appointment dropped the truck off and a short time it was done and ready to go. More

Had my first oil change done at Phil Long ford express lane they were very friendly and efficient, had zero wait time and the car was ready when they promised also when picking up my car no issues and aga lane they were very friendly and efficient, had zero wait time and the car was ready when they promised also when picking up my car no issues and again very pleasant and helpful. More

Excellent car repair service and time to complete the repairs. Dwayne kept me informed about my car repairs. I never had to call Dwayne about my car. repairs. Dwayne kept me informed about my car repairs. I never had to call Dwayne about my car. More

Exceptional service, like usual. No surprise that quick lanes did absolutely exceptional work on my Ford Raptor and, did it in a very efficient time frame. The service that Phil Long Ford/Quick Lanes provi lanes did absolutely exceptional work on my Ford Raptor and, did it in a very efficient time frame. The service that Phil Long Ford/Quick Lanes provides is unlike any other dealership, which makes sense they are apart of Ford. Won’t be trusting my Raptor with anyone else, EVER. I’m always provided with exceptional in sight, updates and, money saving suggestions when I bring my truck in. I have no problem spending money here. More

Amazing service, quick service, extremely helpful service and mechanic departments. It is nice to be able to trust that your vehicle will be taken care of properly and at a fair price. and mechanic departments. It is nice to be able to trust that your vehicle will be taken care of properly and at a fair price. More

Another great job by Phil Long Ford of Denver. This time by Garry Warren, Service Manager. He got'r done. Very knowledgeable and professional. Really appreciate the loaner vehicle free of charge, by Garry Warren, Service Manager. He got'r done. Very knowledgeable and professional. Really appreciate the loaner vehicle free of charge, More