Phil Long Ford of Chapel Hills - Service Center

Mark Riese is a professional The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. More

Fast and effecient vehicle maintenance. Fast service and friendly people. Even without an appointment I was able to drop my truck off and get it back the same day. Service Tech kept me inf Fast service and friendly people. Even without an appointment I was able to drop my truck off and get it back the same day. Service Tech kept me informed of the parts order status and notified me when the truck was ready for pickup. More

Service Department and Quicklane Advisor I appreciate the fast and efficient service I receive, when my car is in for its periodic, oil change/safety check up. Whatever has been inspected, or I appreciate the fast and efficient service I receive, when my car is in for its periodic, oil change/safety check up. Whatever has been inspected, or serviced, is listed on my report, which allows me to feel confident about my car's safety and performance. For almost two years now, I have worked with the same Service Advisor - Lee Samples. Mr. Samples, has helped me set up my service appointments, made recommendations, explained what work will be done on my car, he has passed on any concerns or problems to the tech actually working on my car- and so much more. Ford's Service Advisor, Lee Samples, provides informed, professional and always friendly customer service to his clients. I am grateful for this young man's caring attitude and follow through. Thank you for hiring Service Advisors with Mr. Sample's work ethic and desire to provide excellent customer service skills. More

Oil change and tire rotation My husband and I have been making appointments with Mark for years. He is very knowledgeable, and pleasant and recommends what we need or don't need. My husband and I have been making appointments with Mark for years. He is very knowledgeable, and pleasant and recommends what we need or don't need. More

Efficient and friendly I have always had great experiences with Phil Long Chapel Hills service dept. Everyone is very friendly and knowledgeable, and they are pretty good a I have always had great experiences with Phil Long Chapel Hills service dept. Everyone is very friendly and knowledgeable, and they are pretty good at estimating how long things will take. They also offer good value compared with other service options; I am not paying a premium to go to the dealership for service. They do a great job, More

Fast and efficient The visit went very smoothly and the work was completed quickly. The people involved in the process were courteous and gave me the information concern The visit went very smoothly and the work was completed quickly. The people involved in the process were courteous and gave me the information concerning the unplanned work that was required. More

Maintenance Service The service advisor that assisted me in maintaining my vehicle is excellent, experienced and reviewed my vehicle maintenance history advising me as to The service advisor that assisted me in maintaining my vehicle is excellent, experienced and reviewed my vehicle maintenance history advising me as to insuring my vehicle remains in top condition - Mark is to be commended. More

Oil Change Fuel injector work, filters Whats to say went as expected, nice waiting area, left my coffee cup. Employee's know their business, were friendly, got the job done. Ryan was on Whats to say went as expected, nice waiting area, left my coffee cup. Employee's know their business, were friendly, got the job done. Ryan was on top of everything and kept me informed of what was going on. More

All visits should be like this Fuel pump on my Taurus had been replaced in Feb. and turned out to be defective. It was replaced again at no charge and no hassle. Mark was extremel Fuel pump on my Taurus had been replaced in Feb. and turned out to be defective. It was replaced again at no charge and no hassle. Mark was extremely pleasant and helpful in getting the work done. More

Good job Service is always good. Employees are very helpful. Down side is I have to come back in to get one of the services done due to parts department me Service is always good. Employees are very helpful. Down side is I have to come back in to get one of the services done due to parts department mess up. More