Phil Long Ford of Chapel Hills - Service Center

Easygoing and painless I brought my vehicle in for a recall in the steering wheel. The service ppl were so nice in finding the man I needed to speak with and Chris made the I brought my vehicle in for a recall in the steering wheel. The service ppl were so nice in finding the man I needed to speak with and Chris made the experience easy. He assured me things would be fine and all would fixed by early afternoon and he was so right. By 2pm my vehicle was ready and warmed up. It was super cold out that day! Anyways I had a great experience. More

The usual great service Chris Taylor provided his usual high quality support. I've been coming there for over 12 years and always ask for Chris. He is exceptional Chris Taylor provided his usual high quality support. I've been coming there for over 12 years and always ask for Chris. He is exceptional More

Great Service I had a very good experience at this dealership. The waiting room was comfortable with free coffee and popcorn. They also had free internet service. I had a very good experience at this dealership. The waiting room was comfortable with free coffee and popcorn. They also had free internet service. More

Excellent service and the service provider was on top of every thing. He was kind, thorough and I will continue to use his services in the future. service and the service provider was on top of every thing. He was kind, thorough and I will continue to use his services in the future. More

Service visit I go to Phil Long for the technical service, I've had problems with service at other dealerships.Some of the Service writers I've dealt with in the pa I go to Phil Long for the technical service, I've had problems with service at other dealerships.Some of the Service writers I've dealt with in the past have been hit-or-miss, but Seth Seth was very informative and in explaining my service, the approximate time it would take and upcoming services. Good experience!. More

So helpful and friendly I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car b I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car back here for servicing! More

Quick Lane Service Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled mainte Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled maintenance as well as other maintenance. The staff is very knowledgeable, helpful, and friendly. When you can walk away from a "mechanic's shop" with a smile on your face (and actually laughing), it is a very special place I can trust! I highly recommend this facility and will continue to purchase my vehicles and have them serviced at Phil Long! More

Scheduled Maintenance and new tires. Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time. More

Outstanding customer service Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very profess Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very professional. More

Fabulous Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! More