Phil Long Ford of Chapel Hills - Service Center

F-150 warranty work and service GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills l GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills location, especially in the service department. I had warranty and service work done Feb-March 2018 on my F-150, and he made sure I was well taken care of. Service writer Lee Samples is “the man.” He took time to understand my issues and communicated frequently during the process. Lee is very personable and I was impressed with his upfront pricing and timeliness. Will definitely go back when I need to. Thanks guys! -Steve S. More

Promises and Commitment Had a recall notice, in this notice is a loaner vehicle at no charge. I called to schedule the appointment - asked about the loaner and told them we w Had a recall notice, in this notice is a loaner vehicle at no charge. I called to schedule the appointment - asked about the loaner and told them we would have to have one. Then called 2 times during the week ahead of the monday appointment about the loaner and the absolute need for it...Monday morning comes - they were late for the appointment, then told that they have not even called to loaner vehicle people to get us the loaner we requested 3 times, listening to the loaner people on the phone call they were making, they are not there until 9am, and it is 0745 am, shuttle runs, but cannot pick us back up from work to get our vehicle. Total failure on the commitment that Ford stated in their recall notice. have a seat belt that will not retract and lock, thus a huge safety problem - Ford will not cover their safety items, and was told by the service person that they would call and or leave a message on the price and availability of the retractor assembly - been over a week and NO call or messages. More

Lee Samples went the extra mile! The Recall service for my car went into the next day. I asked for a Loaner and Lee made it happen! Thank you Lee Deanna The Recall service for my car went into the next day. I asked for a Loaner and Lee made it happen! Thank you Lee Deanna More

Fast and efficient, very much appreciated. A job well done. I really appreciate that when I make an appointment it is honored and I do not have to wait. Pat, the service rep, gave me a time line re when my car I really appreciate that when I make an appointment it is honored and I do not have to wait. Pat, the service rep, gave me a time line re when my car service would be completed and it was correct. I am older and some of the features on my newer vehicle confuse me and these things are always explained by Pat so that I can understand them. I am able to make my appointment with the same service rep which is really important to me. More

Top notch Trustworthy. I Have always had a good experience at this dealership. Phil Long Ford has always trestedcme with respect. They give me updates all along Trustworthy. I Have always had a good experience at this dealership. Phil Long Ford has always trestedcme with respect. They give me updates all along the process of dealing with any issues that I have had in dealing with my vehicle. More

oil change Chris is an excellent service advisor. Work completed on time. I am pleased to bring my vechile to a dealership with loyal and competent employees Chris is an excellent service advisor. Work completed on time. I am pleased to bring my vechile to a dealership with loyal and competent employees More

Great Service This is just a short note to let you know that the Service Team was again out-standing. I like to give Patrick (spelling?) a Bravo Zulu, which is Navy This is just a short note to let you know that the Service Team was again out-standing. I like to give Patrick (spelling?) a Bravo Zulu, which is Navy for job well done! The crew was on top of everything and made the event short and well worth the money. I would like to note that he is a great leader and if you have the chance please note this on his record. Because of Patrick's leadership I would not mind coming back to Phil Long Ford. Thanks, R/ Steven J. Lucks CHC More

excellent i needed to have some recall work done on my F-150. the service appointment was easy to make & the issue I had was quickly taken care of. very frien i needed to have some recall work done on my F-150. the service appointment was easy to make & the issue I had was quickly taken care of. very friendly staff & very professional, easy to work with. More

Problem operation issue Everything was taken care of in a friendly professional timely manner... all my concerns were address... Mr Brad Taylor my service liaison was conside Everything was taken care of in a friendly professional timely manner... all my concerns were address... Mr Brad Taylor my service liaison was considerate, informative, and professional More

Easygoing and painless I brought my vehicle in for a recall in the steering wheel. The service ppl were so nice in finding the man I needed to speak with and Chris made the I brought my vehicle in for a recall in the steering wheel. The service ppl were so nice in finding the man I needed to speak with and Chris made the experience easy. He assured me things would be fine and all would fixed by early afternoon and he was so right. By 2pm my vehicle was ready and warmed up. It was super cold out that day! Anyways I had a great experience. More