Phil Long Ford of Chapel Hills - Service Center

Service CHris worked with me to schedule a time and possible use of a loaner due to the difficulty of dropping off my car and getting transport to home and wo CHris worked with me to schedule a time and possible use of a loaner due to the difficulty of dropping off my car and getting transport to home and work. Although ultimately not required, he understood my needs and went out of his way to accommodate me Mark Riesee's support was exceptional. He kept me up to date on progress and status on my vehicle. I have worked with him for years on my cars and he has always been very responsive and helpful. More

Excellent Service Service Writer Chris Taylor is always friendly and service oriented. Always answers all my questions and makes every effort to ensure all my issues Service Writer Chris Taylor is always friendly and service oriented. Always answers all my questions and makes every effort to ensure all my issues are resolved. I always go away totally satisfied with the service at Phil Long Ford - Chapel Hills. More

Excellent I always choose Phil Long of Chapel Hills. The service is fantastic, and that's because Mark Riese takes a personal interest in making sure everythin I always choose Phil Long of Chapel Hills. The service is fantastic, and that's because Mark Riese takes a personal interest in making sure everything is top notch!! More

Great Service I was very sastified with the the service I received and Brad Taylor was very helpful in handling this matter. I would recommend the Phil long Se I was very sastified with the the service I received and Brad Taylor was very helpful in handling this matter. I would recommend the Phil long Service Dept to my friends. More

Normal maintenance - great service Mark Reise gave me great advice and got my truck back to me in record time. I'm glad he is my cust service rep and I look forward to working with him Mark Reise gave me great advice and got my truck back to me in record time. I'm glad he is my cust service rep and I look forward to working with him again. More

Finally..Great Service I have been a long time Phil Long customer. Service dept has been subpar for some time but they are the only Ford dealer in town so where else do you I have been a long time Phil Long customer. Service dept has been subpar for some time but they are the only Ford dealer in town so where else do you go??? You finally have a great team of employees lead by Jeff Alexander. He went over and above to help us and was respectful and courteous (hasn't been like that there) and provided timely solutions for my vehicle repair! Thanks to Jeff and Brad I'll definitely be back!! More

Urgent Engine Light Displayed I drove in to the Service Department of Phil Long Ford as soon as the engine light displayed on the dash panel, so obviously I didn't have an appointm I drove in to the Service Department of Phil Long Ford as soon as the engine light displayed on the dash panel, so obviously I didn't have an appointment. The service representative took my Escape immediately and was friendly and reassuring. He called me as soon as the repair had been made. All in all, a pleasant experience for a stressful situation. More

Very good customer support The maintenance and up-coming maintenance were explained in great detail setting expectations. The service was very good and timely. Patrick was ver The maintenance and up-coming maintenance were explained in great detail setting expectations. The service was very good and timely. Patrick was very professional and helpful. More

Transmission fault Zack was truly the best! He was extremely helpful with fixing my car and making sure to get me a rental covered while my car was being fixed. Zack was truly the best! He was extremely helpful with fixing my car and making sure to get me a rental covered while my car was being fixed. More

Service Very pleased with the customer service by Chris Taylor. Very professional. Took the time to discuss what was being done. Pleased with the quick tur Very pleased with the customer service by Chris Taylor. Very professional. Took the time to discuss what was being done. Pleased with the quick turnaround on the repair time. More