Phil Long Ford of Chapel Hills

Service Center Scam We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quot We purchased a vehicle from Phil Long last year. We took it in for one of the "free oil changes", and they told us the brakes needed replaced and quoted a $500 price tag to do it. The thing is, I just changed the brakes myself less than 3 months ago. Since we've got the vehicle back, the brakes have started audibly grinding. This was not the case before they touched it. Stay far, far away from this place. More

Chapel Hills does not compare to Motor City service dept. I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I end I switched to Chapel Hills as I moved north. I have had 3 terrible encounters to this point. Misdiagnosis of a tire which had a nail in it and I ended up with a flat tire in Denver due to that-- could have been worse! They didn't even have a record of my being there! 30 hours to do an oil change and tire rotation, plus fix radio. And radio is not fixed! Service agent will NOT return my calls! Very poor management and customer service. May be worth the drive to Motor City. More

2 recalls for my 2013 Ford Escape I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer o I spoke with Ryan when I was making an appointment to get my Escape fixed based on 2 recalls I had received from Ford. He could not have benn nicer or more helpful. He took the time to explain the procedures involved with the recalls and was ever so patient with me when I asked for directions to get to the service department. My wait time for the complete service was less than an hour and a half. Ryan explained fully to me the repairs that had been done. I recommend the service department to anyone needing repairs to their vehicle. More

Thiefs I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I g I had brought a truck in for a brake line that was leaking and they told me two days it would be ready. A full week later it was finally fixed and I got my truck back and everything that I had inside my cab had been stolen. No one from the dealership will help or show any concern. Chris Edge was in charge of my claim so as far as I know he is a thief along with every mechanic that works at Phil long for chapel hills! More

completely satisfied! I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand wash I am completely satisfied, Ryan and Kaleb really took good care of me with a oil change, tire rotation and car wash. Best part is Kaleb even hand washed my car, thanks everyone at phil long for everything! More

Abdolutely horrible!!! Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we final Dealing with the Chapel Hills dealership on Saturday, we had the worst car experience we have ever had! After going back and forth on a deal, we finally agreed on something that would work for us. Signed all the papers, changed out all three car seats and went on our merry way to show off our nice new (new to us) car. We get a call on Monday night from the salesman, saying we need to come back in to sign some more papers. Since we were in the process of getting dinner ready, with plans of decorating our Christmas tree after, we asked if we had to come in now and they told us we did. When we got to the dealership we were met by the manager, who began to talk so fast we could barely comprehend what he was saying. The next thing we knew, he was showing us different cars on the computer, asking what we thought of them. At that point, we realized we were there to give our new car back. They were very deceitful!!!! We ended up asking for our trade back and leaving. I will NEVER step foot in this place EVER again! More

Poor Service, Absolute Joke All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back becau All I've got to say is this place has a poor service department with poor customer service. I had my 2012 Ford Fiesta serviced a few months back because of the slipping and grinding in the transmission. They kept my car over the weekend, no rental or anything just to tell me on Monday that it's normal. Everyone that I've read who owns the same car has the same issue so it sounds like a Ford problem. The first time I took it in for the problem they told me it was my rear view glass shaking around. Today my brother had an appointment for an 8 o'clock oil change, my brother tries calling the service rep brad back twice about the status of his vehicle. First time he was helping a customer, second time he was on the phone. My brother didn't get a call back till almost 130 saying his car was done and then they try to accuse my brother of not answering his phone because they tried to get a hold of him twice when they didn't and if they would have they should have left a voicemail or attempted to call the second number. Plus they didn't even have a good answer for what was going on with his tire or anything. Weren't able to pick up his car until about 215. Poor service, I would not recommend anyone coming here. If it wasn't for the warranty on my car I would not bring anything here. More

Great experience with the professionalism of James Fowler and Betty Chen. James showed me several cars to choose from to drive, all within my budget. and Betty Chen. James showed me several cars to choose from to drive, all within my budget. More

I was sold a car with a defective safety system. It cost me $1500.00 to fix it and when I tried to talk to them about covering part of it they wouldn't even return my calls and wouldn't stand behind their v me $1500.00 to fix it and when I tried to talk to them about covering part of it they wouldn't even return my calls and wouldn't stand behind their vehicle. I was called a liar and spoken to as if I was out trying to rip them off when all I wanted was a safe vehicle. Don't waste your money here. They will just screw you every chance they get. More

I'm very disappointed in their customer service. My car broke down at 4,000 miles and they would only cover the repair because I had purchased an extended warranty. They wouldn't cover a rental car - car broke down at 4,000 miles and they would only cover the repair because I had purchased an extended warranty. They wouldn't cover a rental car - my extended warranty did. They made me walk to get the rental car in 94 degree weather. If a brand new car breaks down, it should be covered, no matter what. If I had it to do over, I would not have purchased a Ford solely based on their poor customer service. More