Phil Long Ford of Chapel Hills

Informative, Helpful and Friendly Patrick was courteous and helpful. He explained the upcoming service needs for my F150 and helped me prioritize them. The work performed on this visi Patrick was courteous and helpful. He explained the upcoming service needs for my F150 and helped me prioritize them. The work performed on this visit was done in a timely manner and within the cost estimate that was provided at the outset of the work. More

Great service Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were disc Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were discussed were completely taken care of More

Very Curtious and Friendly This was my first time in the dealership for service and my experience was excellent. Patrick gave me a tour of the dealership and also got me a cup o This was my first time in the dealership for service and my experience was excellent. Patrick gave me a tour of the dealership and also got me a cup of coffee while I waited for my vehicle. More

Happy with my truck purchase My rating is a result of the assistance that was given to me by Fred Thomas; I have never purchase a vehicle for Colorado Springs Phil Long, Fred said My rating is a result of the assistance that was given to me by Fred Thomas; I have never purchase a vehicle for Colorado Springs Phil Long, Fred said "let me work with you to get and I think i'll be able to get you what you want". He was right, and I am so very happy that I did. More

Best of a bad situation My Fusion was in for recall work when the mechanic found a cross-threaded bolt in the driver's door. The parts were emergency ordered from Ford but i My Fusion was in for recall work when the mechanic found a cross-threaded bolt in the driver's door. The parts were emergency ordered from Ford but it was too late to be sent the next day so the car needed to stay another day. Matt was very helpful in making sure I had a loaner vehicle for the time my car was stuck at the dealership. He called me on a number of occasions over the course of the time my car was in the shop to give me an update on the status---so, I was not surprised when it needed to spend another day waiting for the parts from Ford. I will definitely request to have Matt be my service rep when I take any of my three Fords in for future service. More

Service review. We have received professional service with respect to warranty work and periodic maintenance with helpful explanations putting into proper perspective We have received professional service with respect to warranty work and periodic maintenance with helpful explanations putting into proper perspective the work done to date. More

Quick and Excellent Service Easy drop off and pick - no issues w/ service. Scheduled online. No waiting and drop off went smoothly. Service Rep knew about my service plan and Easy drop off and pick - no issues w/ service. Scheduled online. No waiting and drop off went smoothly. Service Rep knew about my service plan and what was recommended. More

Incredible Deal I own a fleet for my business and go through a dealer in Denver regularly. After receiving his bottom line price on a new Explorer I took it to Phil L I own a fleet for my business and go through a dealer in Denver regularly. After receiving his bottom line price on a new Explorer I took it to Phil Long Ford of Chapel Hills and they beat that price by thousands of dollars and no gimmicks or games. I will be purchasing my work and personal vehicles from Phil Long from now on. More

Great Experience with a Knowledgable Sales Person My favorite thing about the whole experience was the knowledgable sales person, Zach. It made me so happy, to for once, deal with a salesman who knew My favorite thing about the whole experience was the knowledgable sales person, Zach. It made me so happy, to for once, deal with a salesman who knew more about a car than I did. This usually doesn't happen at dealerships and I visited a few before coming to Phil Long. Additionally, Zach is very responsive to all my inquiries and I appreciate this. I do think that the Phil Long dealership should get more comfortable chairs in their showroom and a better WiFi connection for children who sit around bored while parents are busy doing business. More

Patrick Carter was most helpful and very professional. He is an asset for Phil Long Ford and the entire service organization. The entire service organization is e was most helpful and very professional. He is an asset for Phil Long Ford and the entire service organization. The entire service organization is excellent More